Aamya
Edmonton,AB
Summary
Empathetic and adaptable psychology student with experience in crisis response, conflict resolution, and interpersonal support. Skilled in active listening, de-escalation techniques, and facilitating well-being initiatives within diverse communities. Adept at handling high-pressure situations, documenting case reports, and fostering supportive environments. Passionate about rehabilitation psychology and client-centered care, eager to apply my skills in a clinical setting to support individuals facing physical and psychological challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Resident Assistant
University of Alberta
08.2024 - Current
- Supervised and coached a team of 17 Resident Assistants, providing guidance on conflict resolution, crisis response, and effective communication strategies to support a diverse community.
- Conducted wellness check-ins and facilitated restorative meetings to address behavioral concerns, ensuring students felt heard and supported.
- Responded to high-pressure situations, including medical emergencies, mental health incidents, and trauma-related concerns, working alongside EMS and campus resources to ensure appropriate intervention.
- Assisted in de-escalating distressing situations, applying active listening and solution-focused communication techniques to maintain a supportive environment.
- Accurately documented behavioral concerns, wellness interactions, and incident reports, ensuring clear follow-ups and informed decision-making.
- Facilitated discussions and team meetings to address student concerns, promote well-being strategies, and enhance crisis response preparedness.
Resident Assistant
University of Alberta
08.2023 - 04.2024
- Built strong relationships with diverse residents through supportive conversations, conflict resolution, and resource navigation, fostering an inclusive and engaged community.
- Planned and facilitated educational and social programs to enhance student well-being, community connection, and personal development.
- Responded to emergency situations, including mental health concerns, safety incidents, and facility issues, making quick decisions and collaborating with campus resources when needed.
- Assisted in resolving conflicts through restorative processes, promoting accountability and maintaining a safe and welcoming environment.
- Supported new residents in their transition to campus life by leading orientation activities, community tours, and peer support initiatives.
- Documented incident reports, resident concerns, and program evaluations with accuracy to ensure clear communication and follow-ups.
Omni Channel Specialist
Best Buy
07.2023 - 02.2024
- Addressed customer concerns with a solution-focused approach, demonstrating empathy, active listening, and problem-solving to ensure a positive experience.
- Provided clear and effective communication across in-person, phone, and online interactions, adapting to different customer needs and concerns.
- Managed high-pressure situations calmly, balancing multiple priorities while maintaining accuracy in order fulfillment and issue resolution.
- Mentored and supported new team members, sharing best practices and fostering a collaborative team environment.
Education
Bachelor of Science - Psychology
University of Alberta
Edmonton, AB01-2026
Skills
- Interpersonal Communication & Active Listening
- Crisis Response & Conflict Resolution
- Relaxation Techniques & Stress Management
- Case Documentation & Report Writing
- Team Collaboration & Leadership
- Adaptability & Problem-Solving
- Time Management & Organizational Skills
- Cultural Competence & Inclusivity
Accomplishments
- Received the RLPA Leadership Society Hall of Fame as an RA for the year 2023-24
Languages
English
Hindi
Certification
- CPR/AED Certification
Awards
Received the RLPA Leadership Society Hall of Fame as an RA for the year 2023-24
Timeline
Senior Resident Assistant
University of Alberta
08.2024 - Current
Resident Assistant
University of Alberta
08.2023 - 04.2024
Omni Channel Specialist
Best Buy
07.2023 - 02.2024
- CPR/AED Certification
Bachelor of Science - Psychology
University of Alberta
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