Benesa Manzi
Toronto,ON
Summary
Client-focused Business Manager offering diverse experience in customer service, business
management and project coordination. Quickly builds relationships with both new and existing clients.
Quick-learner with excellent multitasking skills and mastery of new technology. Commended for
innovation and creative problem-solving to address business challenges.
Overview
7
7
years of professional experience
Work History
Operations Consultant
Sephora
, MD
10.2023 - Current
General Clinic Manager
07.2022 - Current
- Manage clinical budgets, billing systems and insurance negotiations
- Order supplies needed and kept tabs on inventory levels
- Supervise internal and external communications by answering inquiries and complaints
- Recruit, hire and coordinate training of new staff members
- Establish and maintain operational standards for 7 locations
- Launched 2 new locations through effective management of property acquisitions and construction and financial planning
- Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Complete schedules by planning and designating shifts and hours
- Develop marketing content such as blogs, promotional materials and advertisements for social media.
Operations Lead
Sephora
07.2021 - 07.2022
- Monitored daily, weekly and monthly sales results with store manager and communicated it to team members
- Led operational excellence of store and ensured all operations-focused processes are completed according to company standards
- Completed inventory management (shipping, receiving, RTV, cycle counting,) on-stage visual, merchandising and managed all in- house 3rd party cleaning
- Processed and maintained appropriate budgets and quantity of supplies, testers and samples for store
- Managed merchandising concepts and on-stage visuals, ensuring they were within company standards
- Worked with loss prevention partners to create store special shrink plans
- Managed store safety programs and all training related functions in store
- Interviewed and hired for all roles within store
- Completed RTV's (Return to Vendor) on weekly basis on expired, discounted or recalled products.
Operations Consultant
Sephora
10.2018 - 07.2021
Logistics Manager
Abercrombie & Fitch
01.2017 - 11.2018
- Trained employees on additional job positions to maintain coverage of roles
- Completed thorough opening, closing and shift change functions to maintain operational standards on a daily basis
- Enforced customer service standards and resolved customer issues to uphold quality service
- Entered time and attendance logs in preparation for payroll
- Generated documentation and information required for customer shipments
- Coordinated shipping requests for expedited deliveries and documented accurately to achieve correct billing.
Education
Business Management
MacEwan University
06.2018
Timeline
Operations Consultant
Sephora
10.2023 - Current
General Clinic Manager
07.2022 - Current
Operations Lead
Sephora
07.2021 - 07.2022
Operations Consultant
Sephora
10.2018 - 07.2021
Logistics Manager
Abercrombie & Fitch
01.2017 - 11.2018
Business Management
MacEwan University
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