Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fazil Aliiev

Calgary,AB

Summary

  • Goal-oriented manager with distinguished experience in fast developing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Manager position. Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Senior Customer Support Representative

Binance
08.2021 - 02.2024
  • Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs and preferences.
  • Effective Communication: Demonstrating excellent communication skills to convey product information, address customer concerns, and negotiate effectively.
  • Problem Solving: Utilizing problem-solving skills to resolve customer issues promptly and ensure customer satisfaction.
  • Product Knowledge: Developing a deep understanding of the products or services offered, including their features, benefits, and pricing.
  • Sales Support: Providing support to the sales team by assisting with inquiries, processing orders, and following up with customers to ensure a positive buying experience.
  • Documentation and Reporting: Maintaining accurate records of customer interactions, inquiries, and sales activities, and providing regular reports to management.
  • Cross-functional Collaboration: Collaborating with other departments such as marketing and product development to gather feedback from customers and improve sales strategies.
  • Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services based on customer needs and preferences.
  • Customer Feedback Analysis: Analyzing customer feedback and insights to identify trends, opportunities, and areas for improvement in the sales process.
  • Training and Development: Providing training and guidance to sales team members on product knowledge, sales techniques, and customer service best practices.

Supervisor of International Customer Support Team

Yellow Stone
06.2020 - 08.2021
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Frequently inspected production area to verify proper equipment operation.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Achieved results by working with staff to meet established targets.
  • Evaluated employee performance and coached and trained to improve weak areas.

Senior Customer Support Representative

Yellow Stone
01.2020 - 06.2020
  • Processing of incoming and outgoing contacts with customers from foreign countries in chats/emails/calls
  • Outgoing contacts via call for keeping customers, finalization of their requests/issues.
  • Processing of special cases given by high departments.
  • Processing of difficult cases with users upon their complains/personal offers
  • Creating and processing solved issues in the tracking system Jira Service Desk and on Jira Sofrware products.
  • Assisting newbies and working with the knowledge base of the company in order to plan the updates and forward to the relevant departments.
  • Leveraged strong multitasking abilities to manage multiple cases simultaneously while maintaining attention to detail and accuracy.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Assisted with the creation of a comprehensive knowledge base that streamlined access to critical information for both internal staff members and external customers.
  • Consistently achieved high levels of customer satisfaction through proactive communication strategies such as regular followups.
  • Reduced customer complaints by providing consistent and high-quality support services.

Education

High School Diploma -

Dnipro City Secondary School #26
Dnipro, Ukraine

Temporarily Stopped Due To War - Technical Translation - Phylology

National Technical University
Dnipro, Ukraine

Skills

  • Route Management
  • Report creation
  • Order Processing
  • Appointment Scheduling
  • Staff education and training
  • Equipment Inspection
  • Money handling abilities
  • Tracking and Documentation
  • Service standard compliance
  • Payment Processing
  • Interpersonal Skills
  • Research

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Turkish
Elementary
German
Elementary

Timeline

Senior Customer Support Representative

Binance
08.2021 - 02.2024

Supervisor of International Customer Support Team

Yellow Stone
06.2020 - 08.2021

Senior Customer Support Representative

Yellow Stone
01.2020 - 06.2020

High School Diploma -

Dnipro City Secondary School #26

Temporarily Stopped Due To War - Technical Translation - Phylology

National Technical University

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Fazil Aliiev