FAZIA FARIS
Toronto
Summary
Experienced in client-focused environments, consistently demonstrating effective client relationship management and delivery of tailored solutions. Strong communication and problem-solving skills focused on understanding and meeting client needs, resulting in high levels of satisfaction. Seeking to leverage transferable skills to drive success in diverse settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Client Servicing Executive
16TWO
01.2022 - 01.2023
- Managed a portfolio of key company accounts, identifying growth opportunities to enhance client satisfaction, retention, and revenue
- Led and mentored a team of four sales and marketing professionals, driving high-performance standards, professional development, and goal achievement
- Developed and executed strategic sales proposals and multi-channel marketing campaigns, aligning initiatives with client objectives to maximize ROI and business impact
- Maintained comprehensive CRM records of client interactions, sales activities, and campaign performance, delivering data-driven reports and actionable insights to stakeholders
New Business Development - AUNZ
Google @ TDCX Malaysia
01.2021 - 01.2022
- Identified market opportunities and engaged prospective partners to support Google's new business digital strategy initiatives
- Initiated, developed, and nurtured strategic partnerships, aligning solutions with client goals and business challenges
- Provided data-driven insights and strategic recommendations to drive business growth and maximize performance across Google Ads platforms
Business Development Consultant
Oracle Corporation Malaysia
01.2019 - 01.2021
- Conducted in-depth market research to identify new business opportunities and generate qualified leads
- Developed and managed relationships with C-suite executives, providing tailored solutions to meet business objectives and convert leads into successful deals
- Collaborated with cross-functional teams to execute targeted outreach strategies, ensuring engagement with key decision-makers
- Monitored and analyzed sales performance metrics, identifying trends and improvement areas, and presenting data-driven insights to senior management for strategic decision-making
Customer Relations Executive
Arugam Bay Beachwear
01.2018 - 01.2019
- Developed Engaging Captions: Created unique captions and graphics for daily posts, leading to increased following and sales
- Managed client communications for B2B sales and personally handled B2C client servicing and customer care
- Led marketing campaigns by developing and executing marketing campaigns and various digital sales strategies
Executive
The Capital Maharaja Organisation
01.2017 - 01.2018
- Oversaw the entire news production for day time news, including video editing and news clip preparation
- Coordinated with the team to ensure news segments ran on schedule and live broadcasts were executed flawlessly
Education
Bachelor of Commerce - Marketing
Monash University
Malaysia05-2017
Skills
- Customer satisfaction
- Brand awareness
- Relationship management
- Performance analysis
- CRM software
- Team development
- Client relationship building
- Customer retention
- Sales support
- Time management
- Teamwork
- Client service delivery
Accomplishments
Marketing Success Execution
Executed marketing strategies increasing client engagement by 10% and sales by 7%.
Client Retention Boost
Achieved 20% increase in client retention through effective account management and satisfaction initiatives.
Team Performance Leadership
Led team to achieve 20% higher performance by improving team dynamics and mentorship.
Lead Generation Success
Generated 30 new leads monthly, contributing to 10% increase in sales opportunities.
Languages
English
Native or Bilingual
Certification
- CompTIA Project+ (PK0-004) Cert Prep: 1 Project Basics
- SAP Learning Certificate
- IT Security Foundation: Core Concepts
Timeline
Senior Client Servicing Executive
16TWO
01.2022 - 01.2023
New Business Development - AUNZ
Google @ TDCX Malaysia
01.2021 - 01.2022
Business Development Consultant
Oracle Corporation Malaysia
01.2019 - 01.2021
Customer Relations Executive
Arugam Bay Beachwear
01.2018 - 01.2019
Executive
The Capital Maharaja Organisation
01.2017 - 01.2018
Bachelor of Commerce - Marketing
Monash University
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