FAZHRUL ISLAM SADIP
469 Birchmount Rd, Toronto,ON
Summary
A Full Stack Developer who wants to design, develop, and implement applications and solutions using a range of technologies and programming languages.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Junior Software Developer
Shell Technologies
08.2022 - 08.2023
- ASP.NET Core
- Angular
- JavaScript
- Front End Development
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Developed software for desktop and mobile operating systems
Customer Service Associate
Grameenphone
05.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Associate (Data Analyst)
Quantanite
12.2021 - 04.2022
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
Software Developer (Intern)
Algomatrix
03.2021 - 05.2021
- I began to serve as an intern at AlgoMatrix
- My position in the organization was to work with the team’s server side to acquire knowledge of creating and managing databases or web servers or web pages, as per the orders of my supervisor
- Learned software engineering process improvements and best practices.
- Worked with developers to identify and remove software bugs.
- Assisted with testing of client-server network components.
Education
Graduate Certificate - Web Development
Humber Institute of Technology And Advanced Learning
Toronto, ON09.2024
Bachelor of Science - Computer Science & Engineering
North South University
Dhaka, Bangladesh05.2021
Skills
- JavaScript
- C
- Web & Technologies
- HTML5
- CSS3
- Angular
- React
- Typescript
- Bootstrap
- Tailwind
- NET Core
- Git & GitHub
- SQL
- Word, Microsoft PowerPoint, Excel
- Understanding Customer Needs
- Livechat Messaging
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Good Communication Skills
- Information Inputting
- Data Reporting
- Hospitality and Accommodation
- Billing and Payment Processing
- Customer Relations
- Work Task Prioritization
Timeline
Junior Software Developer
Shell Technologies
08.2022 - 08.2023
Customer Service Associate
Grameenphone
05.2022 - 07.2022
Associate (Data Analyst)
Quantanite
12.2021 - 04.2022
Software Developer (Intern)
Algomatrix
03.2021 - 05.2021
Graduate Certificate - Web Development
Humber Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science & Engineering
North South University
Similar Profiles
RAJEEV RANJANRAJEEV RANJAN
Chief Manager at HARD SHELL TECHNOLOGIESChief Manager at HARD SHELL TECHNOLOGIES
SILAJIT DUTTASILAJIT DUTTA
Business Development Manager-Corporate Accounts at Turtle Shell TechnologiesBusiness Development Manager-Corporate Accounts at Turtle Shell Technologies
Keith Dukes Jr.Keith Dukes Jr.
Process Operator at Shell Catalyst & TechnologiesProcess Operator at Shell Catalyst & Technologies