Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faza Suljejmani

Oakville,ON

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in customer service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

6
6
years of professional experience

Work History

Team Manager -Contact Center

TD Canada Trust
01.2022 - Current
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Facilitated meetings to communicate team performance goals and results.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Manager Customer Experience

TD Canada Trust
06.2018 - 01.2022
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Strong focus on company compliance and regulations by leading branch operations.

Customer Experience Associate

TD Canada Trust
02.2017 - 06.2018
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Lorne Park Secondary School
Mississauga, ON

Skills

  • Leadership
  • Ability to virtually motivate team
  • Communication
  • Adaptability
  • Independent Worker
  • Teamwork and Collaboration

Timeline

Team Manager -Contact Center

TD Canada Trust
01.2022 - Current

Manager Customer Experience

TD Canada Trust
06.2018 - 01.2022

Customer Experience Associate

TD Canada Trust
02.2017 - 06.2018

Lorne Park Secondary School

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Faza Suljejmani