Summary
Overview
Work History
Education
Skills
Timeline
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FAYTH PAMSER

Sudbury,ON

Summary

Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive business results and enhance profitability. Adept at identifying customer needs and providing effective solutions, consistently delivering exceptional service.

Overview

7
7

Years of professional experience

Work History

SERVER

MILESTONES
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

HOUSEKEEPING ATTENDANT

HAMPTON INN
  • Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.

BARISTA

PINCHMANS
  • Took coffee, food, and other beverage orders and prepared them for the customers quickly and effectively
  • Maintained a clean and professional appearance and dining area for guest satisfaction
  • Delivered excellent customer service and prompt food and beverage delivery
  • Washed dishes and restocked the front for continued fast service.

HOST

MONTANAS
05.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

PATIENT CARE REPRESENTATIVE

MY HEALTH CENTRE
08.2023 - Current
  • Provide assistance to patients and visitors when they arrive at the doctor's office
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Schedule appointments based on doctor / technician availability
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Call patients to remind them of upcoming appointments and schedule off-site services.

Education

High School Diploma -

Lasalle Secondary School
Sudbury, ON

Skills

  • Positive demeanor
  • Cash register operations
  • Always prioritizing the customer
  • Good listening skills
  • Exceptional Customer Service Skills
  • Valid driver's license
  • Quick learner and strong problem-solving abilities
  • Ability to multi-task in a fast-paced environment
  • Dependable, Punctual and Responsible
  • Organized and completes task at hand
  • Barista Experience
  • Cash Handling
  • Cleaning Experience
  • Food Preparation
  • Medical Office Experience
  • Billing Processes

Timeline

HOST

MONTANAS
05.2024 - Current

PATIENT CARE REPRESENTATIVE

MY HEALTH CENTRE
08.2023 - Current

SERVER

MILESTONES

HOUSEKEEPING ATTENDANT

HAMPTON INN

BARISTA

PINCHMANS

High School Diploma -

Lasalle Secondary School

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