Faysal Muhammad
chef
Toronto,ON
Summary
Adept at fostering team collaboration and leadership, I significantly enhanced customer satisfaction and operational efficiency at Cactus Club Cafe/King Taps. My expertise in cash handling and problem-solving, coupled with a positive attitude and a knack for strategic thinking, propelled me to resolve conflicts and streamline operations, ensuring a seamless dining experience.
Overview
6
6
years of professional experience
Work History
Shift Leader/Junior Sous Chef
Cactus Club Cafe/king Taps
06.2019 - 06.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Line Cook
CasaMoto
01.2019 - 03.2019
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full-course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
Cooking For Life - Culinary
George Brown College
Toronto, ON01-2018
High School Diploma -
City Colleges of Chicago
1145 W Wilson Ave01-2018
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Team supervision
- Staff education and training
- Staff supervision
- Goal setting and tracking
- Safety processes and procedures
- Inventory counts
- Complaint resolution
- Shift paperwork completion
- Daily workflows
- Role modeling
- Professional appearance
- Shift scheduling
- Quality control assurance
- Sales reporting
- Operations support
- Diplomatic and fair
- Quality inspections
- Employee scheduling
- Technical support
- Strategic thinking
Languages
English
Full Professional
Bengali
Native or Bilingual
Portuguese
Full Professional
Spanish
Professional Working
Urdu
Full Professional
Hindi
Full Professional
Timeline
Shift Leader/Junior Sous Chef
Cactus Club Cafe/king Taps
06.2019 - 06.2021
Line Cook
CasaMoto
01.2019 - 03.2019
Cooking For Life - Culinary
George Brown College
High School Diploma -
City Colleges of Chicago
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