Faysal El Tannoukhi
Sales Lead Manager
Ottawa
Summary
Energetic and goal-oriented sales professional with a Diploma in Accounting and a DZ driver’s license, combining strong financial know-how with hands-on sales expertise. Thrive in fast-paced environments by delivering outstanding customer service, driving sales growth, and building lasting client relationships. Detail-driven and highly organized, with a solid grasp of accounting principles that boost accuracy and efficiency in sales processes. Passionate about exceeding targets, tackling challenges head-on, and contributing to team success with a positive, can-do attitude. Eager to bring energy and dedication to a dynamic sales team and make an immediate impact.
Overview
5
5
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Sales Lead Manager
Cosmorama Home Renovation Supplies
11.2023 - Current
- Lead a team of 5+ sales representatives, coaching them on closing techniques and client engagement.
- Successfully increased monthly revenue by over 25% through upselling strategies and team performance optimization.
- Closed major renovation and installation deals, regularly hitting top-tier sales targets.
- Managed escalated client issues with confidence, resulting in 90%+ customer satisfaction.
Sales Representative
Cosmorama Home Renovation Supplies
11.2020 - 11.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service & Sales Associate
TechCore Electronics
05.2020 - 11.2020
- Closed sales of electronics and service packages in a competitive retail environment.
- Resolved customer complaints quickly and professionally, improving retention rates.
- Promoted premium packages and warranty upsells, consistently meeting weekly quotas.
Education
College Diploma - Accounting
Seneca College
Toronto, ON 05.2001 -
Skills
- Customer Follow-Up & Retention: Proactively follow up with leads and existing clients to ensure satisfaction, resolve concerns, and secure repeat business
- Sales Team Leadership & Oversight: Lead, coach, and motivate high-performing sales teams to exceed individual and group targets
- Strategic Sales Presentations: Deliver compelling, needs-based presentations that drive conversion and close deals across B2C and retail channels
- Exceptional Communication: Strong verbal and written communicator with a proven ability to build trust, explain complex solutions, and negotiate effectively
Accomplishments
- Consistently exceeded monthly sales targets by delivering personalized customer service and effective product recommendations.
- Successfully managed and reconciled daily cash transactions, maintaining 100% accuracy in till counts and end-of-day closeouts.
- Streamlined inventory management processes, improving stock organization and reducing errors in product pricing.
- Built strong client relationships leading to repeat business and positive customer referrals.
- Applied accounting knowledge to enhance accuracy in sales reporting and invoice processing, contributing to smoother operations.
Certification
Ontario DZ Driver’s License
Timeline
Sales Lead Manager
Cosmorama Home Renovation Supplies
11.2023 - Current
Sales Representative
Cosmorama Home Renovation Supplies
11.2020 - 11.2023
Customer Service & Sales Associate
TechCore Electronics
05.2020 - 11.2020
College Diploma - Accounting
Seneca College
05.2001 -
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