Fayrene Rogers
Barstow
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in cash handling and inventory management, enhancing store operations and customer satisfaction. Adept at fostering positive relationships and implementing effective solutions, driving repeat business and loyalty.
Overview
10
10
years of professional experience
Work History
Lead Sales Associate
Dollar General
11.2014 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
Assistant Manager
Dollar General
10.2015 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Hesperia High School
Hesperia, CA05.2008
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Flexible schedule
- Cash flow management
- Customer care
Timeline
Assistant Manager
Dollar General
10.2015 - 01.2023
Lead Sales Associate
Dollar General
11.2014 - Current
Hesperia High School
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