Fayoo Ahmed
Santa Clara
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
2
2
years of professional experience
Work History
Kumon Assistant Manager
Kumon Math & Reading Centre
02.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees, students, and parents.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Met with potential clients for student help and discussed related student inquiries and plans.
- Supervised day-to-day operations to meet performance, quality and service expectations.
TurnUp Intern
TurnUp
07.2023 - 01.2024
- Performed functions in grassroots teams, participate in local voter registration and turn out projects.
- Wrote summaries and reflections to share across teams and departments, and conduct research into the history of activism, civics, and social justice issues.
- Impacted change in my community.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Wilcox High School
Santa Clara05-2024
Skills
- Customer service
- Team leadership
- Team motivation
- Decision-making
- Staff training and development
- Workload management
- Conflict resolution
- Strategic planning
Languages
English
Native or Bilingual
Oromo
Native or Bilingual
Timeline
TurnUp Intern
TurnUp
07.2023 - 01.2024
Kumon Assistant Manager
Kumon Math & Reading Centre
02.2022 - 07.2024
High School Diploma -
Wilcox High School
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