Fayma Rahman

• Own and govern Dynamics 365 CRM, supporting pipeline management, renewals, forecasting accuracy, and account planning for high-performing sales teams.
• Orchestrate deal operations and contract lifecycle management, supporting MSAs, SOWs, SORs, and NDAs from creation through execution.
• Partner cross-functionally with Sales, Pre-Sales, Finance, and Legal to align commercial terms, mitigate risk, and accelerate deal velocity.
• Leverage Microsoft Copilot and AI-enabled workflows to streamline sales processes, improve documentation quality, and surface actionable insights.
• Build and maintain Power BI dashboards, providing leadership with visibility into pipeline health, revenue trends, and sales performance.
• Ensure CRM data integrity and governance across opportunities, contracts, and accounts to enable confident, data-driven decision-making.

• Managed sales pipelines, deal progression, partnerships, and negotiations across B2B customers.
• Acted as the primary operational and user liaison, ensuring platform reliability and a strong customer experience.
• Collaborated with IT and Product teams to resolve system issues, and implement scalable operational improvements.

• Consistently exceeded monthly and annual enrollment targets through structured outreach and relationship building.
• Maintained an 80%+ enrollment-to-start conversion ratio through post-enrollment engagement.
• Executed high-volume prospecting activities (100–120 daily), generating consistent interview pipelines.
• Organized recruitment events, including college fairs, open houses, tours, and information sessions.

Office Manager, Kids Physio Group | Marketing Associate, Shark Club | Digital Marketing Brand Manager, Grameenphone | Marketing Intern, Unilever