Fayez Addas
Mississauga
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Manager of Sales and Production
Adrenalease
07.2024 - Current
- Actively managed all company tradeshows and sales acquisition
- Developed and maintained sales team to further excel sales quota's
- Implemented sales training programs to improve team performance and increase overall revenue generation.
- Analyzed market trends and competitor offerings to identify opportunities for growth and expansion.
- Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.
- Streamlined inventory management systems, reducing waste and improving order fulfillment rates.
- Led a team of sales representatives to exceed quarterly targets, resulting in increased market share.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Cold Caller/Marketing Assistant
North American Business Advisor
04.2023 - Current
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
- Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
Assistant Manager
Adrenalease
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Adrenalease
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Charmed Aroma
01.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Barista
Tim Hortons
04.2021 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Junior Sous Chef
Burger Factory
02.2020 - 04.2020
- Prepped daily menu items to quickly deliver upon request.
- Maintained inventory records and updated ordering systems regularly to ensure adequate stock levels based on anticipated demand.
- Oversaw cleanliness of each station in kitchen.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with fellow team members to ensure timely completion of tasks and excellent execution of all dishes.
Education
Business
Toronto Metropolian University
Mississauga, ON04-2028
Skills
- Operations management
- Performance analysis
- Sales team training
- Verbal and written communication
- Relationship building
- Sales operation
- Rapport and relationship building
- Business development and planning
- Product knowledge
- Sales processes
- Solution selling
- Sales strategy development
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Timeline
Manager of Sales and Production
Adrenalease
07.2024 - Current
Assistant Manager
Adrenalease
05.2023 - Current
Cold Caller/Marketing Assistant
North American Business Advisor
04.2023 - Current
Sales Associate
Adrenalease
01.2023 - Current
Sales Associate
Charmed Aroma
01.2022 - 06.2022
Barista
Tim Hortons
04.2021 - 08.2021
Junior Sous Chef
Burger Factory
02.2020 - 04.2020
Business
Toronto Metropolian University
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