Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
AccountManager

Faye Pereira

Halifax,NS

Summary

Experience in customer service and administrative assistant in providing administrative support to executives, accompanied by a proven track record of maintaining efficient office operations. Goal-oriented caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.

Overview

1
1
Certification

Work History

Teaching Assistant

Cambridge International School
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.

ExecuTemps
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Entered data into system.

Secretary

HSBC Bank
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.

Secretary

Jet Airways
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Transcriptionist

  • Used headsets and transcribing software to take dictation of journalist's interviews.
  • Returned electronic form dictated interview for journalist's review.

Mystery Shopper

  • Shopped competition regularly to identify value offerings.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.

Customer Service / Food

Atlantic Superstore
08.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.

Education

Bachelor of Arts Degree -

St Xavier’s College

H&R Block Tax Course, Canada -

H&R Block

Skills

  • Excellent communication, organizational and coordination skills combined with enthusiasm, diligence, and an ability to work under pressure to meet deadlines and targets
  • Reliable and committed to achieving individual and team goals
  • Positive and resilient to handle any challenge that arises
  • Adaptable to an ever-changing environment
  • Enthusiastic to learn and apply feedback to achieve goals
  • Good knowledge of Microsoft Word, Excel, Power Point, and Outlook
  • Quick to learn company specific computer software and IT tools
  • Efficiency in using Transcription software
  • Preparing reports as a mystery shopper
  • Computer Course - WordStar, MS Office (Word, Excel & PowerPoint)
  • Diploma in DTP - Learned to operate Paint, CorelDraw, and PageMaker
  • Web Designing - Photoshop, GIF animator, HTML, DHTML, CSS, Dreamweaver
  • Setting Up Activities
  • Group and Individual Instruction
  • Grading Assignments
  • Small Group Instruction
  • Early Childhood Education
  • Maintaining Safe Environment
  • Multicultural Awareness
  • Physical Education

Affiliations

Completed an executive Secretarial Course through Burnley’s Commercial College. The course covered shorthand, typewriting, personality development, bookkeeping and accountancy, office administration as well as a few allied topics.

Certification

  • Post Graduate Diploma in Early Childhood care and Education. AP Teacher Training Institute - 240 hrs / 12 months.

Timeline

Customer Service / Food

Atlantic Superstore
08.2022 - Current

Teaching Assistant

Cambridge International School

ExecuTemps

Secretary

HSBC Bank

Secretary

Jet Airways

Transcriptionist

Mystery Shopper

Bachelor of Arts Degree -

St Xavier’s College

H&R Block Tax Course, Canada -

H&R Block

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Faye Pereira