Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faye Miller

Santee

Summary

  • Procurement & Contract Management: Oversight of supply operations and procurement activities for West Regions, including Blanket Purchase Agreements, Delivery Orders, and Purchase Orders. Serves as Alternate Authorizing Official for West Region cardholders and liaison with Regional Procurement Offices
  • Financial & Operational Analysis: Conducts financial tracking, data centralization, and analysis to support strategic decision-making. Develops high-level reports and charts.
  • Strategic Planning & Reporting: Manages operational performance targets and strategic goals; prepares and publishes weekly, monthly, and quarterly operational reports. Creates correspondence for MCHS leadership under the guidance of the Regional Director.
  • Program & Project Coordination: Assists business functions across multiple lodging facilities; oversees integration of schedules, communication plans, and operational projects. Ensures timely contract renewals, submissions, and modifications.
  • Leadership & Communication: Advises MCHS regional leadership on financial and operational matters. Consolidates staff input and drafts materials for briefings, councils, and meetings. Maintains documentation for recurring activities.
  • Customer Service & Compliance: Delivers exceptional service with professionalism. Resolves customer issues efficiently, adheres to safety protocols, and supports EEO and anti-harassment standards.

Overview

11
11
years of professional experience

Work History

Lodging Financial Management Analyst

MCHS
11.2023 - Current
  • Manages all procurement requests for the West Region and serves as the primary liaison between MCHS and RPO West, as well as SPO Kaneohe Bay. Requisitioner for select East Region purchase requests in coordination with RPO East and RPO NCR.
  • Temporarily served as Contracting Officer’s Representative (COR) for certain contracts during personnel transitions at MCHS HQ.
  • Verifies West vendor contracts monthly to ensure accurate funding allocations and compliance with performance periods.
  • Conducts monthly analysis of MCHS general ledgers (GLs) and profit & loss (P&L) statements; inputs findings into trend reports to evaluate individual hotel performance.
  • Reviews forecasts for declining checkbooks to manage and track monthly expenses effectively.
  • Ensures all MCHS-approved Letters of Authorization (LOAs) are utilized in accordance with approved budgets.
  • Serves as the point of contact for SSC Accounts Payable, General Ledger, and MR Finance for MCHS West; collaborates to reconcile outstanding invoices, manage monthly inventories, transition assets from "in progress" to "in service," and coordinate asset transfers.
  • Monitors labor cost changes and provides recommendations to the regional leadership for optimization.
  • Supports budget preparation and offers strategic recommendations in alignment with the Regional Director’s guidance; works closely with individual hotel General Managers to ensure accurate planning.

Lodging Financial Management Analyst

MCHS
11.2022 - 11.2023
  • Manages comprehensive budget functions including preparation, monitoring, forecasting, and analysis of both operating and capital budgets; ensures compliance with financial objectives.
  • Oversees cost center budgets, conducts profitability and payroll analysis, and implements operational controls to improve efficiency and productivity.
  • Coordinates and leads training, meetings, and communications related to budgeting; serves as liaison for contracts, licensing, and internal assessments.
  • Supervises administrative and operational activities such as personnel actions, program planning, and conflict resolution within budgetary limits.
  • Provides strategic and financial advice, mentors staff, supports procurement and task allocation, and ensures adherence to OSHA and safety standards.

Inventory Control Assistant

MCCS Miramar
07.2019 - 11.2022
  • Managed and updated Direct Delivery contracts, vendor data, pricing, and oversaw vendor and internal contract performance.
  • Developed and maintained sundry SOPs; prepared reports and official correspondence for management and state licensing compliance.
  • Conducted internal control reviews, vulnerability assessments, and served as the Responsible Officer for fixed assets.
  • Performed cost analysis, monitored financial integrity of cost centers, and supported the transition from billeting to MCCS through SOP implementation and staff training.
  • Handled procurement for Big Bear renovation, trained new managers, and facilitated weekly meetings to identify and resolve operational challenges.
  • Provided clerical and technical support for the merchandise subsystem, including invoice verification, inventory audits, and discrepancy reporting.
  • Maintained system records and managed procurement activities, including supply orders and return processing, ensuring inventory met operational standards.
  • Oversaw operating and capital budget administration, conducted financial analysis, and supported execution of the Program Objective Memorandum and brand standards.
  • Implemented proactive financial controls and collaborated with cost center managers on budget planning, training, and variance resolution.
  • Procured FF&E for facility renovations and ensured contract compliance through coordination with vendors and internal stakeholders.

Guest Service Agent

MCCS Miramar
12.2017 - 07.2019
  • Provided detailed clerical and technical support for the merchandise subsystem, verifying vendor invoices, purchase orders, quantities, pricing, and shipping costs.
  • Audited and screened receiving documents and daily activity reports; prepared reports on shipping discrepancies and managed return orders.
  • Updated merchandise subsystem records and generated warehouse receiving/shipping documents and price tags.
  • Audited guest accounts and ensuring proper cost center allocation.
  • Provided world class customer service and performed all front desk duties while performing all other duties as assigned.


Catering Sales Manager

MCCS Miramar
01.2015 - 12.2017
  • Managed reservations, room assignments, billing, and guest account transactions both manually and via computer systems.
  • Booked, designed, conducted site inspections, and operated events from start to finish, coordinating closely with clients.
  • Served a diverse clientele including high-ranking officers, celebrities, brides, corporate groups, and private parties.
  • Increased sales by 64% during tenure through effective event management and client relations.
  • Advocated for clear and efficient communication between clients and staff to ensure seamless operations.
  • Demonstrated strong multitasking skills in fast-paced, high-pressure environments.
  • Managed the change fund, answered telephones, relayed guest messages, and handled mail sorting and distribution.
  • Reported maintenance and guest issues promptly; coordinated emergency maintenance when necessary.
  • Served as Manager on Duty, overseeing hundreds of guests and dozens of employees simultaneously.
  • Ensured timely preparation and ordering of all supplies and menu items for events.
  • Coordinated equipment and rental orders with vendors, using purchase orders.
  • Planned and created customized menus in collaboration with the chef for each event.
  • Maintained accurate records and presented financial statements to guests, collecting payments efficiently.

Medical Assistant

Dr. Aliya Khan and Dr. Rebeca Sandoval
11.2014 - 07.2015
  • Prepared patients for examinations and ensured their comfort throughout medical procedures.
  • Accurately recorded and maintained comprehensive patient medical histories and updated files regularly.
  • Clearly communicated medical procedures to patients, addressing questions and concerns.
  • Scheduled diagnostic tests and coordinated prescription orders with pharmacies.
  • Facilitated hospital admissions and collected laboratory specimens with strict adherence to protocols.
  • Maintained sterilization and proper handling of medical instruments to uphold safety and hygiene standards.

Operations Manager

MCCS Miramar
01.2014 - 01.2015
  • Assisted with comprehensive event preparation and ensured seamless execution of event contracts.
  • Supervised banquet staff as Banquet Captain, maintaining high standards of service and team coordination.
  • Effectively multitasked under strict deadlines while delivering exceptional customer service.
  • Performed physically demanding tasks to setup and teardown onsite and offsite events
  • Served as Manager on Duty, overseeing hundreds of guests and managing dozens of employees simultaneously.
  • Ensured timely preparation and ordering of supplies and menu items for each event.
  • Coordinated linen orders and temporary staffing through approved vendors using purchase orders.
  • Conducted annual inventory counts to maintain accurate stock levels.
  • Developed and managed weekly staff schedules aligned with business needs and event demands.

Education

Associate of Science - Medical Specialities

California College San Diego
Mission Valley Campus
08-2011

No Degree - Business Office Technology

Grossmont College
El Cajon, CA
02-2009

Skills

  • Microsoft Office; Outlook, Excel, Powerpoint, Word, Sharepoint
  • CLM
  • RMS
  • FMS
  • Connexion
  • Verint
  • Adobe

Timeline

Lodging Financial Management Analyst

MCHS
11.2023 - Current

Lodging Financial Management Analyst

MCHS
11.2022 - 11.2023

Inventory Control Assistant

MCCS Miramar
07.2019 - 11.2022

Guest Service Agent

MCCS Miramar
12.2017 - 07.2019

Catering Sales Manager

MCCS Miramar
01.2015 - 12.2017

Medical Assistant

Dr. Aliya Khan and Dr. Rebeca Sandoval
11.2014 - 07.2015

Operations Manager

MCCS Miramar
01.2014 - 01.2015

Associate of Science - Medical Specialities

California College San Diego

No Degree - Business Office Technology

Grossmont College

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Faye Miller