Faye Kaho
Sacramento
Summary
During my time with the Agency on Aging Area 4, I demonstrated strong analytical, communication, and teamwork skills, with a proven ability to adapt to new environments. I was eager to contribute to team success and further develop professional skills. I brought a positive attitude and commitment to continuous learning and growth.
As a compassionate Case Manager at the Agency, I have gained new experience in person-centered care for clients in high-risk environments. Hardworking and dedicated to achieving desired case outcomes was always an ongoing mission. Part of the essential services was identifying the right resources for housing, through grant solutions, resource research, and referrals. I was committed to empowering the vulnerable populations in Sacramento served by the Agency on Aging Area 4. I was committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Agency on Aging Area 4
08.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances promptly.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Increased client satisfaction through diligent follow-up and personalized support.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Home Health Aide
Marin Home Care
05.2018 - 08.2023
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts, minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall well-being.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to the supervising nurse or physician.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing the specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Educated family members on proper caregiving techniques to provide seamless continuity of care between shifts or visits.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Constructed cognitively stimulating activities.
- Trained new staff members on best practices for home health care.
- Researched and recommended community resources to meet clients' needs.
- Utilized effective communication skills when interacting with diverse populations, including non-English speakers or individuals with cognitive impairments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Ambassador Trainer
Amazon.ca
01.2017 - 02.2019
- Greeted customers and clients to create a welcoming atmosphere.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Improved international aid effectiveness, overseeing the distribution of aid in crisis areas.
- Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
- Used various safety protocols and procedures to ensure safety according to OSHA safety rules.
- Strengthened bilateral relations with task-specific outreach initiatives.
- Developed comprehensive training programs for staff to improve service delivery.
- Assisted team with operational policies and procedures.
Education
Gerontology
California State University, Sacramento
Sacramento, CA05-2024
Associate of Arts - Social Sciences
American River College
Sacramento, CA12-2016
Skills
- Active listening
- Progress evaluations
- Clear communication
- Risk assessment
- Ethical judgment
- Client needs assessments
- Relationship building
- Positive attitude
- Client advocacy
- Care coordination
- Case documentation
- Data entry and analysis
Certification
* Adult Mental Health First Aid
National Council for Mental Wellbeing
Languages
Tongan
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Participating in cultural exchange programs and homestays
- Enjoy participating in spiritual retreats for overall spiritual, physical, and mental well-being
- Music
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Case Manager
Agency on Aging Area 4
08.2023 - Current
Home Health Aide
Marin Home Care
05.2018 - 08.2023
Ambassador Trainer
Amazon.ca
01.2017 - 02.2019
Gerontology
California State University, Sacramento
Associate of Arts - Social Sciences
American River College
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