Faye Daley
Chatham-Kent,Canada
Summary
Dynamic professional with a proven track record of excelling in customer relationship management and sales strategies. Adept at identifying member needs and delivering tailored solutions, fostering trust and loyalty. Recognized for strong communication skills and a commitment to achieving sales goals, driving success in a competitive environment.
Overview
9
9
years of professional experience
Work History
Member Consultant
WFCU Credit Union
Chatham, Ontario
07.2025 - Current
- Provide quality service to our members by assessing their needs and identifying products and services to best meet those needs
- Contribute to the success of the retail location through established sales goals and objectives
- Promote and process investments including GICs, RRSPs, RRIFs, and TFSAs.
- Promote and process lending products including personal loans, lines of credit, overdraft protection and applicable insurances.
- Open accounts such as chequing and savings.
- Submit credit card applications.
- Managing booked appointments and calendar
- Volunteering in events WFCU sponsors
Express Services Representative
WFCU Credit Union
Chatham, Ontario
03.2024 - 07.2025
- Greeting and assisting member's with personal and business needs.
- Providing them with excellent costumer services experience.
- Identifying solutions to improve member's lives or situations.
- Building relationships and trust with member's.
- Responsible for cash control and audits ; balancing, booking appointments, organizing, filing and double checking paperwork. opening and closing the branch. as well as maintaining in person, drive thru and over the phone interactions with member's.
CLIENT ADVISOR
ROYAL BANK OF CANADA
Chatham, Ontario
01.2021 - 03.2024
- Assisting clients with everyday personal and business transactions, providing them with exceptional customer service
- Proactively identifying potential client needs, introduce and book clients with appropriate advisors to attract, grow and retain client relationships
- Responsible for cash control; balancing, open and closing the branch
- Support for multiple locations in Chatham-Kent
CASHIER
BURGER KING
Chatham, Ontario
01.2017 - 12.2019
- Responsible for operating cash register
- Worked efficiently with operating the drive through window for take-out service
Education
High School Diploma -
Ursuline College Chatham
Chatham, ON04-2021
Secondary School -
CKSS
Chatham, ON06.2019
Skills
- Communication skills
- Adaptability
- Active listening
- Motivation
- Commitment
- Professionalism
- Problem solving
- Time management
- Team collaboration
- Organizational skills
- Leadership
- Mentoring
- Quick learning ability
- Appointment scheduling
- Customer relationship management
- Sales strategies
Highest Level Of Education
Secondary School
Total Years Of Experience
5
Timeline
Member Consultant
WFCU Credit Union
07.2025 - Current
Express Services Representative
WFCU Credit Union
03.2024 - 07.2025
CLIENT ADVISOR
ROYAL BANK OF CANADA
01.2021 - 03.2024
CASHIER
BURGER KING
01.2017 - 12.2019
High School Diploma -
Ursuline College Chatham
Secondary School -
CKSS