Faycal Djebbar
Montréal,Canada
Summary
Dynamic Business Analyst with a proven track record at Avanade, leading test teams to success and ensuring project deliverables are well-defined and met. Expert in Microsoft Dynamics 365 CRM and adept at facilitating cross-departmental collaboration for requirements gathering and business process improvement. Achieved significant enhancements in user acceptance testing, demonstrating exceptional analytical and leadership skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Analyst, Business Analysis - CRM
Avanade
Montréal, Canada
11.2023 - Current
- Acted as Test team lead, delegating tasks and ensuring deliverables were met.
- Reproduced any bugs found before relaying them to the technical team for revision
- Developed test plans and conducted unit testing to ensure accuracy of user requirements.
- Developed test plan strategy documents outlining best practices for testing in all departments.
- Facilitated meetings and workshops with multiple departments to solidify requirements.
- Created high-level mock-ups used in user stories to highlight added features.
- Drove touchpoint meetings with functional and technical teams to follow-up on issues.
- Presented the added functionalities to stakeholders at the end of each sprint.
Analyst, Business Analysis - CRM
Avanade
Montreal, Quebec
02.2022 - 10.2023
- Collaborated with various stakeholders to document business requirements
- Translated business requirements into epics and user stories with detailed acceptance criteria
- Developed test plan strategy documents outlining best practices for testing in all departments.
- Performed system integration testing (SIT) of user stories
- Worked with technical teams to resolve functional issues.
- Presented the added functionalities to the stakeholders at the end of each sprint
Education
Bachelor's Degree - Business Technology Management
Concordia University
Montreal, Quebec, Canada05.2021
Skills
- Microsoft Office Suite
- Microsoft Dynamics 365 CRM
- Microsoft Power Platform
- Azure DevOps
- Requirements Gathering
- Quality Assurance
- Collaboration
- Communication
Certification
MB-910 - Microsoft Dynamics 365 Fundamentals (CE/CRM)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Limited
Timeline
Senior Analyst, Business Analysis - CRM
Avanade
11.2023 - Current
Analyst, Business Analysis - CRM
Avanade
02.2022 - 10.2023
MB-910 - Microsoft Dynamics 365 Fundamentals (CE/CRM)
Bachelor's Degree - Business Technology Management
Concordia University
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