Summary
Overview
Work History
Education
Skills
Committee Experience
References
Languages
Certification
Timeline
Generic

Fayann Bobb

Summary

With over 15 years of hands-on experience in event planning, I planned and successfully executed 75+ events, of various types, in 2023. Highly organized, detail-oriented and customer focused professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. I provide excellent customer service and works to carry out events to highest of standards. Adept at problem-solving.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Doctor's Receptionist

- Dr. John Vecchirelli
06.2021 - Current
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Performed various administrative tasks by filing, copying and faxing documents.

Cashier/Back Office Associate

- The Home Depot
05.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.

Event Planner/Administrative Assistant

- Yankee Lady Yacht Charters
04.2016 - 04.2024
  • I have coordinated corporate events, weddings, fundraisers, bat/bar mitzvah's, birthday parties, family socials etc.
  • Coordinated florists, photographers, and musicians for events.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • From start to finish, achieving the most successful and complete events for my clients
  • On the office administration side, I was responsible for recruiting, training and scheduling staff, daily banking, supply orders, and general office work.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.

Customer Service Representative (seasonal)

- L.C.B.O.
11.2013 - 12.2020
  • The main focus was on cashier and customer service duties, sales, cash reconciliation, opening and closing duties, stock replenishment, and merchandising
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Cashier/Sales Associate

- Tommy Hilfiger
10.2012 - 01.2018
  • Sales associate in the men's department
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Managed returns, exchanges and refunds in accordance with store policy.

Security, Front Desk Guest Services, and Cashier

- Dave & Buster's
06.2012 - 09.2017
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided exceptional customer service, addressing guest inquiries promptly and professionally.
  • Assisted in training new team members to uphold high standards of guest service at the front desk.
  • Worked closely with other departments to maintain cohesive operations throughout the establishment.
  • Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Event Management Diploma -

CDI College
North York, ON
06.2015

Pharmacy Technician Diploma -

Humber College North Campus
Etobicoke, ON
04.1991

Skills

  • Event Planning
  • Office Management/Administration
  • Budget Planning
  • Solid written and verbal communicator
  • Poised under pressure, Problem-solving
  • Healthcare Industry Knowledge
  • Staff Training
  • Front Desk Operations
  • Proficient in Microsoft Office, Excel, Word
  • Telephone Etiquette
  • Customer Service
  • Time Management
  • Collaboration and Teamwork
  • Cash Handling
  • Employee Scheduling
  • Menu Planning

Committee Experience

Co-Chairperson Parent Council | Holy Jubilee Catholic Elementary School | 2015 to 2019

Member - Fundraising Committee | Vaughan Corinthians U15 Girls Soccer | 2017 to 2023

References

Available upon request.

Languages

English

Certification

  • Smart Serve
  • Certified Food Handler Certification
  • Certified Hospitality and Sales Marketing – AHLEI
  • Certified Managing Service in Food and Beverage Operations - AHLEI

Timeline

Doctor's Receptionist

- Dr. John Vecchirelli
06.2021 - Current

Cashier/Back Office Associate

- The Home Depot
05.2021 - Current

Event Planner/Administrative Assistant

- Yankee Lady Yacht Charters
04.2016 - 04.2024

Customer Service Representative (seasonal)

- L.C.B.O.
11.2013 - 12.2020

Cashier/Sales Associate

- Tommy Hilfiger
10.2012 - 01.2018

Security, Front Desk Guest Services, and Cashier

- Dave & Buster's
06.2012 - 09.2017

Event Management Diploma -

CDI College

Pharmacy Technician Diploma -

Humber College North Campus

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Fayann Bobb