Fay Evans
41 Kilpatrick Dr, Holland Landing,ON
Summary
Results-driven manager with extensive experience in retail management, staff oversight, and customer satisfaction enhancement. Proven expertise in product knowledge, inventory management, and sales strategy development. Recognized for consistently improving sales performance and fostering positive shopping experiences. Successfully led teams across Ontario in new store openings, remodels, and product setups.
Overview
21
21
years of professional experience
Work History
Private Caregiver
Gregory Felix
Keswick, Ontario
03.2023 - 08.2024
- Collaborated with physicians, nurses, and healthcare professionals for best patient care.
- Maintained records of client care services, including condition changes and treatment plans.
- Enhanced patient outlook and daily living through dedicated, compassionate care.
Assistant Store Manager
BedBathandBeyond
Markham, Ontario
10.2009 - 01.2023
- Resolved customer complaints promptly, ensuring swift issue resolution during store hours.
- Oversaw daily cash handling, reconciling discrepancies and managing opening and closing procedures.
- Trained new employees on store policies, procedures, and customer service best practices.
- Led teams in planning and executing merchandising initiatives to enhance business efficiency.
- Analyzed monthly sales and performance reports to inform operational planning.
- Managed maintenance, inventory control, freight receiving, and nightly put away processes.
- Coordinated scheduling for store shifts, maintaining adequate staffing levels for over 40 associates.
- Ensured proper labeling of merchandise in compliance with company policy.
Counter Manager
Clarins Canada
Newmarket, Ontario
01.2004 - 12.2005
- Cultivated customer relationships to drive repeat business and enhance loyalty.
- Managed cash registers while processing transactions efficiently.
- Ensured compliance with company policies and procedures at counter level.
- Monitored stock levels to maintain product availability.
- Coordinated promotional events to sales volume.
Education
Bachelor in Business Administration - Business Administration
Seneca College of Business
Newmarket, ONSkills
- Customer service excellence
- Product expertise
- Problem solving
- Merchandising strategies
- Order management
- Stock replenishment
- Team training
- Goal setting
- Staff management
- POS systems proficiency
- Idea development
- Shift scheduling
- Verbal and written communication
- Supply chain management
References
References available upon request.
Timeline
Private Caregiver
Gregory Felix
03.2023 - 08.2024
Assistant Store Manager
BedBathandBeyond
10.2009 - 01.2023
Counter Manager
Clarins Canada
01.2004 - 12.2005
Bachelor in Business Administration - Business Administration
Seneca College of Business