Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Fay Adan

Vancouver,BC

Summary

Open minded, honest, and dependable team player looking for an opportunity to grow, collaborate, and contribute in an environment where my skills and experiences can be employed in its success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Employee Support Representative

Ledcor Industries Inc.
05.2024 - Current
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Generated employment verification letters for employees
  • Approved drivers licenses within Workday
  • Upload and approved certificates and competencies in Workday
  • Triage tickets in ServiceNow and assign them to their appropriate teams
  • Actioned tickets in ServiceNow such as paystubs, tax documents, and employee files
  • Respond to incoming calls and emails from employees and third party companies regarding inquiries
  • Complete verification of employment forms requested by third party companies


Customer Service Agent

Rogers Communications
01.2019 - 01.2023
  • Cultivated Rogers excellent services by listening, analyzing and finding solutions that efficiently resolved customer issues
  • Answered and made numerous calls that involved setting up, upgrading, troubleshooting and closing accounts
  • Promoted products and services while meeting weekly and monthly targets

Dispatcher/Alarm Monitoring Security

ESM Solutions Edmonton AB
01.2013 - 01.2015
  • Monitored alarms and dispatched for the City of Edmonton at City Hall
  • Performed hourly patrols of perimeters along with permitted entry to clients, staff and visitors
  • Inspected buildings, equipment and access points

Sales Associate

Wireless Wave
01.2012 - 01.2013
  • Provided customers superior knowledge of available products and services
  • Helped customers in decision making on products that were best for them
  • Ensured customers received outstanding service by providing follow up services and guidance

Education

High School -

Queen Elizabeth High School
01.2009

Skills

  • Customer relations, Sales, Management
  • Adaptable, Detail-oriented, Multi-tasker
  • Researcher, Organizational, Interpersonal
  • Excel, Word, Power Point and Google user

Certification

Emergency First Aid Level C CPR & AED

Timeline

Employee Support Representative

Ledcor Industries Inc.
05.2024 - Current

Customer Service Agent

Rogers Communications
01.2019 - 01.2023

Dispatcher/Alarm Monitoring Security

ESM Solutions Edmonton AB
01.2013 - 01.2015

Sales Associate

Wireless Wave
01.2012 - 01.2013

High School -

Queen Elizabeth High School

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Fay Adan