Fawzia Ali
Toronto,Canada
Summary
Bilingual Professional with a versatile background in translation, compliance auditing, funding analysis, and client service. Skilled in adapting complex information for diverse audiences, assessing accuracy against policy standards, and ensuring clarity across both official languages. Recognized for precision, adaptability, and a client-focused approach in fast-paced, detail-driven environments.
Overview
13
13
years of professional experience
Work History
Volunteer
ACCESS Support Program
Toronto, Canada
06.2024 - Current
- Responded to inquiries from Jamati members across Canada through the national ACCESS helpline.
- Created and triaged support tickets, routing requests to appropriate service areas.
- Escalated sensitive or time-critical matters to senior ACCESS team members, or institutional leads.
- Provided clear, compassionate assistance while maintaining confidentiality, and demonstrating cultural and religious sensitivity.
French Translator
GM Financial
Toronto, Canada
02.2023 - Current
- Translated internal and external communications, policies, and training documents for clarity.
- Collaborated on Bill 96 compliance initiatives targeting Quebec market requirements.
- Reviewed and adapted materials for style, cultural relevance, and clarity.
- Conducted terminology research and developed specialized glossaries.
- Facilitated client communication to gather specific translation requirements.
- Created databases of specialist vocabulary tailored to various industries.
- Coordinated cross-departmental efforts to ensure timely translation delivery.
Bilingual Funding Exceptions Analyst
GM Financial
Toronto, Canada
05.2021 - 02.2023
- Resolved discrepancies in dealer financing packages, particularly for Quebec.
- Maintained integrity of lease rates through precise manual calculations and system updates.
- Verified authenticity of provided documents and initiated investigations as needed.
- Communicated with different departments, notably Credit, regarding clearance of deficiencies.
President – French Department Student Association
University of Toronto
Scarborough, Canada
09.2020 - 08.2021
- Spearheaded student outreach initiatives and event planning to enhance engagement.
- Collaborated with faculty and executive team to align academic support objectives.
- Managed content approval for event promotions and surveys to ensure relevance.
- Facilitated student engagement by actively addressing concerns.
Bilingual Customer Service Representative
Naborly
Toronto, Canada
09.2019 - 11.2020
- Developed and translated technical knowledge base content to enhance user accessibility.
- Supported creation of French-language rental application to expand market reach.
- Managed customer communications through Zendesk, phone, and email for prompt issue resolution.
French Language Monitor
University of Toronto
Scarborough, Canada
05.2019 - 08.2019
- Provided one-on-one and small group support to students outside of class.
- Tutored students in grammar, pronunciation, and comprehension.
- Helped with assignments, exam prep, and dialogue practice.
- Clarified lecture material, and answered student questions.
- Supported language learning through targeted review sessions.
Bilingual Auditor
Optima Communications Services
Toronto, Canada
11.2012 - 08.2014
- Audited insurance sales calls across multiple client campaigns, each with distinct compliance criteria.
- Assessed sales for accuracy, completeness, and adherence to client-specific policies.
- Evaluated agent performance based on quality standards, and provided constructive feedback.
- Met with clients to present audit findings, translate sales recordings, and discuss agent performance.
- Delivered detailed reports summarizing call quality, compliance issues, and improvement recommendations.
Education
Bachelor of Arts - Specialist in French
University of Toronto
Scarborough, ON06.2021
Skills
- Communication
- Customer Service
- Compliance
- Detail-Oriented
- Accuracy
- Technical Writing
- Translation
- Cultural Adaptation
- Terminology
- Marketing
- Finance
- Literary
References
References available upon request.
Languages
- French, Native/Bilingual Proficiency
- English, Native/Bilingual Proficiency
Timeline
Volunteer
ACCESS Support Program
06.2024 - Current
French Translator
GM Financial
02.2023 - Current
Bilingual Funding Exceptions Analyst
GM Financial
05.2021 - 02.2023
President – French Department Student Association
University of Toronto
09.2020 - 08.2021
Bilingual Customer Service Representative
Naborly
09.2019 - 11.2020
French Language Monitor
University of Toronto
05.2019 - 08.2019
Bilingual Auditor
Optima Communications Services
11.2012 - 08.2014
Bachelor of Arts - Specialist in French
University of Toronto
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