Fawwaz Naseem
Guelph,ON
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CS Member /Athletics Center Client Services
Guelph
Guelph, ON
08.2023 - Current
- Register students and staff to various teams and memberships.
- Aid in the scheduling of games and other events.
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Developed customer service policies and procedures to ensure consistent customer satisfaction.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
GRDS Member / Student Housing Desk Services
Guelph
Guelph, ON
02.2023 - Current
- Check Student ID cards to verify a student's residence in the building.
- Register Guests to University Residence buildings.
- Handled up to 300 students at any given time.
- Educate residents about Guest Policy to ensure a safe environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Identified needs of customers promptly and efficiently.
Communications Manager, IT Support/Educational Webinar Jam
Riyadh
Riyadh, SA
01.2020 - Current
- Oversee and manage multiple virtual webinars and conferences.
- Ensure that all the presenters are proficient in using the interface of platforms like Google Meet and Zoom.
- Proofread all outgoing materials before publication or distribution.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Collaborate with the administrative team to update programs and technology.
Ambassador/ Saudi Youth Ambassador Group (SYAG)
Riyadh
Riyadh, SA
01.2020 - Current
- Plan social media campaigns to spread awareness about SYAG and increase membership.
- Provide member feedback regarding SYAG to marketing managers.
- Conduct mock interviews with 50-60 applicants to prepare them for membership selection interviews with SYAG.
Arabic Translator/IGEC
Riyadh
Riyadh, SA
11.2021 - 12.2021
- Supported students applying to further education by translating inquiries from Arabic to English to help them effectively communicate with university representatives.
- Facilitated virtual meetings between interested parties.
- Collaborated with a team of fellow volunteer translators and organizers.
Event Organizer/Applied Linguistics Research Lab
Riyadh
Riyadh, SA
01.2017 - 01.2018
- Managed the seminars to ensure a successful and timely event.
- Collaborated with the organizers to delegate the volunteers to three vital roles: registration, moderating and hospitality.
- Resolved and troubleshoot technical issues creatively to ensure that all stakeholders were satisfied.
Education
B. Computing, Computer Science -
University of Guelph
01.2026
Highschool Diploma -
Saud International School
01.2022
Skills
- Customer Relations
- Languages: C/C Beginner, HTML
- Developer Tools: Website Designer
- Microsoft Office suite: Excel, PowerPoint, Word, Outlook
Certification
CPR / AED / First-Aid, 2023
Code Institute 5-day Coding Challenge, 2022
Languages
- English
- Urdu
- Arabic
Awards
Academic Achievement Award, 2022
Volunteer Experience
- Communications Manager, IT Support/Educational Webinar Jam, Riyadh, SA, 2020, Present, Oversee and manage multiple virtual webinars and conferences., Ensure that all the presenters are proficient in using the interface of platforms like Google Meet and Zoom., Collaborate with the administrative team to update programs and technology.
- Ambassador/ Saudi Youth Ambassador Group (SYAG), Riyadh, SA, 2020, Present, Plan social media campaigns to spread awareness about SYAG and increase membership., Provide member feedback regarding SYAG to marketing managers., Conduct mock interviews with 50-60 applicants to prepare them for membership selection interviews with SYAG.
- Arabic Translator/IGEC, Riyadh, SA, 11/2021, Supported students applying to further education by translating inquiries from Arabic to English to help them effectively communicate with university representatives., Facilitated virtual meetings between interested parties., Collaborated with a team of fellow volunteer translators and organizers.
- Event Organizer/Applied Linguistics Research Lab, Riyadh, SA, 2017, 2018, Managed the seminars to ensure a successful and timely event., Collaborated with the organizers to delegate the volunteers to three vital roles: registration, moderating and hospitality., Resolved and troubleshoot technical issues creatively to ensure that all stakeholders were satisfied.
Extracurricular Activities
Delegate/Virtual Prince Sultan University Model United Nations (VPSUMUN), 07/29/2021, 07/31/2021, The Effects of COVID-19 in Famine Stricken Countries, Improving Mental Health in the Youth, World Food Program (WFP) & The Social, Humanitarian, and Cultural Committee Delegate/International Saudi Model United Nations (ISMUN), 01/15/2021, 01/16/2021, Azerbaijan and Armenian Conflict, United Nations Security Council (UNSC) Delegate/Anjal Model United Nations (ANJMUN), 08/23/2020, 08/24/2020, Protecting the Youth from Economic Exploitation, United Nations Human Rights Council (UNHRC)
Hobbies and Interests
- Video editing
- Photography
- Travelling
- Debating
- Cooking
- Baking
Languages
English
Full Professional
Arabic
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
CS Member /Athletics Center Client Services
Guelph
08.2023 - Current
GRDS Member / Student Housing Desk Services
Guelph
02.2023 - Current
Arabic Translator/IGEC
Riyadh
11.2021 - 12.2021
Communications Manager, IT Support/Educational Webinar Jam
Riyadh
01.2020 - Current
Ambassador/ Saudi Youth Ambassador Group (SYAG)
Riyadh
01.2020 - Current
Event Organizer/Applied Linguistics Research Lab
Riyadh
01.2017 - 01.2018
B. Computing, Computer Science -
University of Guelph
Highschool Diploma -
Saud International School
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