NAFLA NASAR
Toronto,Canada
Summary
Adept at swiftly resolving technical issues, I enhanced customer satisfaction at Spektra Systems through effective incident management and superior technical support. My tenure at TechByHeart honed my problem-solving aptitude and customer service skills, ensuring seamless project progress and client communication. Expert in IT Infrastructure and Networking, my approach significantly optimizes workflows and customer experiences.
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering more than 3 years of experience in IT industry.
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering more than 3 years of experience in IT industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cloud Support Specialist
Spektra Systems
09.2021 - 10.2024
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Junior Software Engineer
TechByHeart
07.2019 - 02.2020
- Collaborated with team to analyze system solutions based on client requirements.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Planned and developed interfaces that simplified overall management and offered ease of use.
Education
Bachelor of Technology - ECE
MES College Of Engineering
India04-2018
Skills
- IT Infrastructure
- Networking
- Incident Management
- Customer service
- Active Directory
- Problem Solving aptitude
- Scripting
- Virtualization
- Technical Support
- Microsoft 365
Certification
Certified Penetration Tester
Microsoft Certified Azure Fundamentals (AZ-900)
Microsoft Certified Azure Administrator(AZ-104)
Timeline
Cloud Support Specialist
Spektra Systems
09.2021 - 10.2024
Junior Software Engineer
TechByHeart
07.2019 - 02.2020
Certified Penetration Tester
Microsoft Certified Azure Fundamentals (AZ-900)
Microsoft Certified Azure Administrator(AZ-104)
Bachelor of Technology - ECE
MES College Of Engineering
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