Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

FAWAZ AMJED KHAN

Toronto,Ontario

Summary

  • Over 5 years of business analyst expertise communicating needs and delivering value to stakeholders in banking, telecom, insurance, and retail to enable necessary changes.
  • Proficient in SDLC and experienced in requirement gathering, feasibility analysis, BRD documentation and delivery, and user story creation.
  • Perform GAP analysis to determine the gap between present performance and optimal potential to reengineer and enhance business processes to align with the strategic approach.
  • Self-motivated, organized, analytical, creative, and critical thinker.
  • Strong strategic planning and business understanding skills.
  • Proficient in business analysis, including requirements collecting, modeling, and case studies.
  • Ability to convey ideas, lead training sessions, and teach clinical personnel.
  • Experience in managing and leading large projects. Strong customer service and rapport-building skills.
  • I am committed to personal improvement through ongoing independent inquiry.
  • I excel at working in high-pressure, fast-paced workplaces and multidisciplinary teams.
  • The ability to fulfill tight timelines and adapt to changing project needs and scope is exceptional.
  • Excellent communication and conflict management skills.
  • Expertise in stakeholder engagement and client communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

CIBC
09.2022 - Current
  • Working directly with the Product Owner to document requirements as Epics, User Stories, and Acceptance Criteria improved documentation skills
  • As Scrum Master, participated in and led all 2-week sprint ceremonies from planning to retrospective; Used Scrum, Kanban, JIRA, Confluence, MS Teams, etc
  • Effectively
  • Effective judgment and observation to utilize the right BA tools and approaches at the right time with the relevant stakeholders to gather all requirements in an Agile setting
  • Used Jira to build User Stories and Use Cases and Confluence to upload and share documents
  • Measured the ‘As Is’, ‘To Be’, and transitional phases and visualised them to update stakeholders
  • Business Process Re-engineering documents, technical specification, process flows, BPMN diagrams, use cases
  • Reviewed test scenarios and performed testing sessions with Business End Users, documented CRs and functional specifications for upgrades, and troubleshot systems for clients, giving first support with issue resolution
  • Tested all user stories, prepared test data for UAT participants, and ran UAT until waived, gaining functional testing experience
  • Collaboration with stakeholders and product owner to maintain product backlog and prioritize user stories for sprints
  • Eliminated defects, trained scrum team in cross-functionality, self-organization, transformation, mature Agile delivery for all products, and continual feedback
  • Participated in Sprint Review and Retrospective ceremonies with Scrum Master to review what went well and what didn't and use lessons learned to improve team efficiency
  • Actively participated in UAT and produced user test cases and plans.

Business Analyst

Bell
02.2021 - 08.2022
  • Supported Product Owner with backlog grooming, user story development, prioritization, sprint planning, sprint Reviews, scrum meetings, and agile activities
  • Created 18–20 JIRA user stories with agreed acceptance criteria monthly
  • Functional document creation using MS Excel, Word, PowerPoint, Visio, etc
  • Built business solutions for stakeholders using UML process flow diagrams
  • Groomed and prioritized product backlog based on product owner input regarding business needs, market conditions, and corporate priorities
  • Good communication and presentation abilities during end-user demos In a quick-to-market agile setting, conducted opportunity assessments, including synthesizing business needs, identifying requisite capabilities, evaluating uncertainty, and offering solutions
  • Helped Product Owner and stakeholders manage product backlog and prioritize user stories for sprints
  • Gained unique expertise working with cross-functional teams in a client-facing setting for system advancements and project strategic planning
  • Delivered GAP Analysis to comprehend as-is and to-be states, interpret end-user needs, and propose relevant options, answers, and resolutions in accordance with stakeholders
  • Experienced writing and running Oracle and MySQL SQL queries.

Business Analyst

Intact Insurance
08.2019 - 01.2021
  • Held meetings with business stakeholders to evaluate processes and understand their needs to find ways to enhance them
  • Used workshops, structured-unstructured interviews, questionnaires, surveys, etc
  • To elicit all criteria and create a well-defined BRD
  • Used Fishbone Analysis, SWOT Analysis, Root Cause Analysis, and other analysis methods to design and implement solutions
  • Identified ‘As Is’ and ‘To Be’ states to understand business current and future
  • Utilized UML and Process Diagrams, including Use Cases and Flowcharts, to effectively communicate the process to stakeholders
  • Regularly reviewed business rules and held JAD sessions with management and IT to draft Functional and Non-Functional Requirements
  • Conducted User Acceptance Testing (UAT) with end users to gather feedback and report it to the UAT review board
  • Provided advice when needed and reviewed business regularly and occasionally
  • Collaborated with Project Managers and IT Leads to estimate, schedule, and monitor Jira user stories and document change control processes
  • Assisted with technical issues to boost performance and eliminate errors
  • Developed training material, tips sheets, training manuals and training videos
  • Performed testing, prepared training documentation, trained clinical staff for software implementation
  • Prioritized projects while working in a dynamic team.

Junior Business Analyst

Staples
06.2018 - 07.2019
  • Contributed to project success using Waterfall Methodology
  • Stakeholders received regular progress and deliverables updates
  • Also met deadlines for all tasks
  • Used Visio, Blueprint, and Quality Center to clarify and demonstrate requirements for requirements management and traceability
  • Discussed project requirements with the project manager at JAD sessions
  • Established partnerships with IT teams and clients to understand their business needs and address projects using Office 365 products and technology
  • Analyzed data in the Data Warehouse using SQL Queries and Microsoft Excel to detect gaps and create solutions
  • Experience in backend testing and SQL queries for data integrity testing of SQL Server, Oracle, and Teradata
  • Used SQL queries for QA and report/data validation
  • Created use cases, activity diagrams, Process Flow Diagrams, and Flowcharts using Visio and BPMN
  • Developed test strategies to meet business needs and stakeholder objectives for business system improvements.

Education

Bachelor of Business Administration: Project Management -

Yorkville University
Concord, ON

Skills

  • Business Process Mapping
  • Forecasting and Planning
  • Operations Analysis
  • Process Development
  • Stakeholder Management
  • Data Visualization
  • Time Management
  • Cost-Benefit Analysis

Certification

  • CSM- Certified Scrum Master
  • IIBA Certification of competency in Business Analysis (CCBA)
  • Certified associate in project management (CAPM) | PMI | United States

Languages

English
Full Professional
Arabic
Professional Working
Hindi
Native or Bilingual

Timeline

Senior Business Analyst

CIBC
09.2022 - Current

Business Analyst

Bell
02.2021 - 08.2022

Business Analyst

Intact Insurance
08.2019 - 01.2021

Junior Business Analyst

Staples
06.2018 - 07.2019

Bachelor of Business Administration: Project Management -

Yorkville University

Similar Profiles

CREATE PROFILE
FAWAZ AMJED KHAN