Favour Edem Duke

• Took payment information and other pertinent information such as addresses and phone numbers to place orders in CRM software.
• Managed average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Maintained and managed customer files and databases.
• Achieved sales target by working in group of teams.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
• Received payment information from customers and implemented it carefully into system to alleviate errors.
• Made minimum of 40 calls per day to various businesses across North America.
• Made use CRM for imputing data from diffdifferent clients.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Completed professional development in African Leadership Programs

8 distinction