Favour Wilson
Kitchener
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rentalsbymilly
11.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Social Media Manager/Customer Service Representative
Hush Homes
04.2024 - 09.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Assistant
National Defence Headquarters
10.2021 - 11.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacist
Federal Medical Centre
03.2019 - 08.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Education
Bachelor of Science - Pharmacology And Toxicology
Afe Babalola University
Ado-Ekiti, Nigeria.10-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft outlook
- Follow-up skills
- Sales expertise
- Warehousing functions
- Problem-solving skills
- Sales trends
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Certification
Certificate of National Service.
Certificate of Merit in recognition of a faithful service as a Student leader in the chapel in Afe Babalola University.
Certificate of Merit from NIPSA (Nigeria Pharmacology Student Association, ABUAD chapter) as most creative female.
Certificate of Service as Pharmacology Social Director in Afe Babalola University.
Certificate in executive diploma in Application in artificial intelligence.
Timeline
Social Media Manager/Customer Service Representative
Hush Homes
04.2024 - 09.2024
Customer Service Representative
Rentalsbymilly
11.2023 - 12.2024
Pharmacy Assistant
National Defence Headquarters
10.2021 - 11.2022
Pharmacist
Federal Medical Centre
03.2019 - 08.2020
Bachelor of Science - Pharmacology And Toxicology
Afe Babalola University
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