Favour Osoko
Calgary,Canada
Summary
Dynamic professional with extensive customer service experience at Dreamers, 360 Grill, Nationals on 10th and Last Call. Proven track record of exceeding expectations through exceptional organizational skills and positive engagement with customers. Skilled in cash handling and effective team collaboration in fast-paced environments. Committed to creating memorable experiences for all patrons. Results-driven individual with a solid track record in delivering quality work, excellent communication and exceptional service.
Overview
7
7
years of professional experience
1
1
First Aid
1
1
ProServe
1
1
SellSafe
Work History
Bartender
Dreamers
04.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Youth coordinator
Centre Street Church
Calgary
09.2018 - Current
- Working with children from ages 2 to 9 in helping plan the lessons for the week
- Organizing activities to teach them prior to the Sunday morning service
- Enhanced youth engagement by designing and implementing creative programs and events.
- Supervised activities and events for large groups.
Cashier
SheIn
07.2025 - 07.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved click-through rates with attention-grabbing headlines and engaging visuals that resonated with target audiences.
Waitress/Bartender
Last Call
03.2024 - 04.2025
- Served drinks, shisha, and food specials
- Promote and advertise weekly on social media platforms
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cafe Cashier
Centre Street Church
Calgary
09.2018 - 01.2025
- Reduced wait times for customers by quickly processing orders, payments, and issuing change as needed.
- Collaborated with colleagues to optimize workflow during peak hours, enhancing overall customer experience.
- Promoted a welcoming atmosphere by engaging in friendly interactions with customers and promptly addressing concerns.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Beer Tub attendant/ Bartender
Nationals on 10th
07.2024 - 07.2024
- Promoted on social media platforms
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Utilized strong interpersonal skills to establish rapport with guests.
Waiter/Bartender
360 Grill & Lounge
Calgary
10.2023 - 04.2024
- Served drinks, shisha and food
- Interacted with customers on a daily basis
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess/Chef
Il Forno Fusion
Calgary
11.2022 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Promoted business loyalty by fostering positive customer relationships.
Tills associate
Belle and Posh Boutique
Calgary
02.2020 - 07.2021
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients. Dresses are a special moment.
- Improved reporting accuracy, implementing new data management system. set up the POS system.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store while maintaing a balance
Hostess/server
Tony Roma's Catering
Airdrie
10.2018 - 01.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Pre-graduate -
Mount Royal University
04.2027
High School Diploma -
Notre Dame High School
05.2023
Skills
- Customer service excellence
- Organizational skills
- Time management
- Positive attitude
- Responsible
- Exceeding expectations
- Communication skills
- Enthusiasm and optimism
- Sales expertise
- Team collaboration
- Problem solving
- Adaptability
- Networking skills
- Event planning
- Volunteer coordination
References
- Marie Peddle, Babysitting job, +1 (403) 978-3548
- Adrien Mcdonald, CSC references, +1 (403) 293 3900
- Bizola, Belle and Posh, +1 (587) 574 3141
- Johnny, Last Call, +1 (403) 681-6858
- Dan Molynuex, Nationals, dmolyneux@concordegroup.ca
Certification
- First Aid
- CPR
- SellSafe
- Proserve
Languages
English
Advanced (C1)
French
Intermediate (B1)
Affiliations
- Decorating
- Event Planning
Timeline
Cashier
SheIn
07.2025 - 07.2025
Bartender
Dreamers
04.2025 - Current
Beer Tub attendant/ Bartender
Nationals on 10th
07.2024 - 07.2024
Waitress/Bartender
Last Call
03.2024 - 04.2025
Waiter/Bartender
360 Grill & Lounge
10.2023 - 04.2024
Hostess/Chef
Il Forno Fusion
11.2022 - 04.2023
Tills associate
Belle and Posh Boutique
02.2020 - 07.2021
Hostess/server
Tony Roma's Catering
10.2018 - 01.2019
Youth coordinator
Centre Street Church
09.2018 - Current
Cafe Cashier
Centre Street Church
09.2018 - 01.2025
Pre-graduate -
Mount Royal University
High School Diploma -
Notre Dame High School
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