FAVOUR OGBONNAYA
ONTARIO,Canada
Summary
Results-driven Accounts Payable Analyst with 4+ years of experience in financial services and accounting operations. Demonstrated expertise in full-cycle accounts payable processes, vendor management, and financial reconciliation. Proven track record of implementing process improvements that enhanced accuracy and efficiency. Strong background in ERP systems, regulatory compliance, and internal controls.
Overview
7
7
years of professional experience
Work History
Customer Experience Agent
SUPERIOR PROPANE
Cambridge, Ontario
08.2025 - Current
- Assisted customers with propane service inquiries and product information.
- Coordinated scheduling of propane deliveries and service appointments.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Maintained accurate customer records using internal database systems.
- Collaborated with team members to improve service delivery processes.
ACCOUNT PAYABLE ANALYST
NOMBA MICROFINANCE BANK
12.2020 - 12.2024
- Managed full-cycle accounts payable operations, processing 200+ monthly invoices while maintaining a 99.9% accuracy rate.
- Implemented standardized invoice coding procedures, resulting in a 40% reduction in processing time.
- Executed timely payment runs and wire transfers while ensuring compliance with payment terms and banking regulations.
- Performed three-way matching of purchase orders, receiving reports, and invoices to ensure payment accuracy.
- Maintained vendor master files, including updating payment terms, tax information, and banking details.
- Reconciled vendor statements monthly, resolving discrepancies, and maintaining aging reports.
- Processed employee expense reports and corporate credit card reconciliations.
- Prepared monthly accruals, and assisted with month-end closing procedures.
- Developed and maintained the AP metrics dashboard for tracking KPIs, including DPO and payment accuracy.
- Collaborated with the procurement team to streamline purchase order processes and ensure policy compliance.
- Ensured compliance with tax regulations, including GST/HST requirements.
- Participated in annual external audits by providing the required documentation and support.
- Maintained an accurate digital filing system for all vendor documentation and payment records.
- Generated weekly aging reports and cash requirement forecasts for management review.
ACCOUNT PAYABLE ASSOCIATE
COWRYWISE FINANCIALS
09.2019 - 12.2020
- Resolved complex financial discrepancies and payment disputes while maintaining detailed documentation.
- Collaborated with AP/AR teams to investigate and resolve payment-related customer inquiries.
- Analyzed transaction patterns to identify and prevent fraudulent activities.
- Maintained accurate records of all customer interactions and resolution steps in CRM system.
- Achieved 95% customer satisfaction rate through effective problem resolution.
CUSTOMER SERVICE OFFICER
FIDELITY BANK
04.2019 - 08.2019
- Processed financial transactions including payments and transfers with 99.9% accuracy.
- Reconciled daily transactions and maintained detailed financial records.
- Analyzed transaction patterns to identify and prevent fraudulent activities.
- Ensured compliance with banking regulations and internal control procedures.
- Identified and escalated suspicious transactions according to AML guidelines.
- Built strong relationships with corporate clients while maintaining professional standards.
Education
Certificate In IT -
British Computer Society
United Kingdom01.2021
Bachelor of Science - Accounting And Finance
University of Nigeria
Nsukka01-2018
Skills
- Full-cycle accounts payable operations
- Vendor statement reconciliation
- Payment processing and wire transfers
- Month-end closing procedures
- Internal controls and compliance
- ERP and accounting software
- Financial reporting and analysis
- Microsoft Office (Advanced Excel)
- Data analysis and problem-solving
- Team collaboration and communication
Professional Development And Certifications
- Data Analytics and Data Reporting (Excel and SQL), 2022, TECHTIMAL ORG
- Data Analyst Certificate (Excel and Tableau), 2022, ENTRYLEVEL
- Payment and Settlement systems, 2023, NIBSS TRAINING- MASTERCLASS
Timeline
Customer Experience Agent
SUPERIOR PROPANE
08.2025 - Current
ACCOUNT PAYABLE ANALYST
NOMBA MICROFINANCE BANK
12.2020 - 12.2024
ACCOUNT PAYABLE ASSOCIATE
COWRYWISE FINANCIALS
09.2019 - 12.2020
CUSTOMER SERVICE OFFICER
FIDELITY BANK
04.2019 - 08.2019
Certificate In IT -
British Computer Society
Bachelor of Science - Accounting And Finance
University of Nigeria