Favour Ocholi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Royal HaskoningDHV
10.2019 - 02.2024
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues efficiently, ensuring a high level of customer satisfaction
- Collaborate with cross-functional teams to address customer needs and concerns
- Provide product information and assistance to customers, promoting upsell opportunities
- Maintain accurate records of customer interactions and transactions in the CRM system
- Participate in ongoing training sessions to stay updated on product knowledge and customer service best practices.
Customer Support Representative
south Energyx Nigeria Limited
03.2017 - 08.2019
- Assisted customers with product inquiries, order tracking, and account management
- Investigated and resolved customer complaints and escalated issues as needed
- Handled high volume of incoming calls and emails while maintaining professional demeanor
- Provided feedback to the product development team based on customer input and suggestions
- Contributed to the development of training materials for new customer support representatives.
Education
PGD - Strategic Human Resource Management -
WESTFORD SCHOOL OF MANAGEMENT DUBIA
Dubia02.2015
BA HONS - History and International Studies -
KOGI STATE UNIVERSITY
Anyigba09.2010
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in CRM software and Microsoft Office Suite
- Adaptability and willingness to learn new technologies
- Attention to detail and accuracy
- Customer service orientation
- Report Preparation
- Excellent written and oral communication
- Inbound Call Management
References
Available upon request
Timeline
Customer Service Specialist
Royal HaskoningDHV
10.2019 - 02.2024
Customer Support Representative
south Energyx Nigeria Limited
03.2017 - 08.2019
PGD - Strategic Human Resource Management -
WESTFORD SCHOOL OF MANAGEMENT DUBIA
BA HONS - History and International Studies -
KOGI STATE UNIVERSITY
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