Favour Fanimo
Hamilton,ON
Summary
Motivated and driven student with a strong foundation in networking systems and a passion for IT infrastructure and troubleshooting. Skilled in network configuration, system optimization, and problem-solving. Adept at collaborating with teams to support organizational goals and ensure seamless operations. Eager to apply technical expertise and grow in diverse IT roles, contributing to the success and efficiency of any organization.
Overview
6
6
years of professional experience
Work History
Residence Supervisor
Southern Ontario Collegiate
Hamilton, Ontario
03.2022 - 01.2023
- Identified potential areas of improvement in existing policies or procedures.
- Assigned rooms to students.
- Responded promptly to emergency situations within residences.
- Accompanied and supervised students during meals.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Receptionist Administrator
Tzhala
Ikeja , Lagos
12.2019 - 12.2021
- Scheduled maintenance visits for office equipment such as computers or printers.
- Scheduled appointments and maintained calendars for staff members.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Restocked supplies, and submitted purchase orders to maintain stock levels.
- Kept the reception area clean and neat to give visitors a positive first impression.
Technical Support Representative
Shoprite
Ikeja, Lagos
01.2017 - 07.2019
- Guided customers through step-by-step solutions in a clear and concise manner.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Supported customers with online billing, access, and account issues.
- Participated in after-hours on-call rotation for critical support needs.
Education
Diplomia - Computer System Technician - Network Systems
Mohawk College of Applied Arts And Technology
Hamilton, ON12-2025
Skills
- Network troubleshooting
- Problem solving
- Customer service
- Technical support
- Team management
- Organizational skills
- Basic Web Development
- Time management
- Routing and switching
- Microsoft Office 365 (Word, PowerPoint, Outlook, Teams, Excel)
- Communication skills
Languages
English
Native/ Bilingual
Timeline
Residence Supervisor
Southern Ontario Collegiate
03.2022 - 01.2023
Receptionist Administrator
Tzhala
12.2019 - 12.2021
Technical Support Representative
Shoprite
01.2017 - 07.2019
Diplomia - Computer System Technician - Network Systems
Mohawk College of Applied Arts And Technology
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