Favour Dogo
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
StarTimes Television Company
12.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Customer Service Representative
Globalcom Nigeria Limited
01.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigate customer inquiries, perform traces, and communicate service delivery issues or delays promptly.
- Collaborate with various departments to resolve customer issues and enhance client satisfaction.
Education
Diploma - Business
George Brown College
Toronto, ONSkills
- Customer Service
- Customer Complaint Resolution
- Billing Inquiries
Languages
English
Professional Working
Reference
Available on Request
Timeline
Customer Service Agent
StarTimes Television Company
12.2021 - 10.2022
Customer Service Representative
Globalcom Nigeria Limited
01.2020 - 12.2021
Diploma - Business
George Brown College
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