Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteering
Timeline
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Favour Chiso

Summary

Dynamic and detail-oriented barista with exceptional customer service skills honed at Second Cup Cafe. Proven ability to enhance team performance through effective training and leadership. Adept in cash handling and problem-solving, consistently fostering a welcoming atmosphere and ensuring compliance with health standards to elevate customer satisfaction.

Professional crew trainer with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and ensure consistent performance. Skilled in training and development, communication, and leadership. Reliable and results-driven, capable of motivating teams to achieve high standards.

Overview

3
3
years of professional experience

Work History

Barista

Second Cup Cafe
09.2024 - Current
  • Prepared high-quality coffee beverages following standardized recipes and customer preferences.
  • Operated espresso machines, grinders, and blenders with precision and care.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
  • Assisted customers in menu selections, enhancing their overall experience through personalized service.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Crew Trainer

McDonald's Restaurant
06.2023 - 07.2024
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Managed inventory levels, restocking supplies to ensure availability during busy shifts.
  • Trained new baristas on equipment operation and company protocols for service excellence.
  • Resolved customer complaints promptly, fostering a positive environment and repeat business.
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured compliance with health and safety regulations during shift operations.
  • Assisted in inventory management by monitoring stock levels and conducting audits.
  • Provided ongoing coaching and feedback to improve team performance and engagement.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Enhanced team performance by conducting detailed training sessions on customer service best practices.

Customer Service Cashier

McDonald’s
03.2022 - 06.2023
  • Coordinated team schedules to optimize staffing and maintain service efficiency.
  • Resolved customer complaints effectively, fostering a positive dining experience.
  • Collaborated with management to identify areas for process improvement and staff development.
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and customer interaction techniques.
  • Handled cash management, including balancing registers and preparing deposits at shift end.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Education

High School Diploma -

Bishop Mcnally
Calgary, AB
06.2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation

Accomplishments

  • Promoted to Job Title after Number months

Volunteering

Boys and Girls Club of North Battleford

December 2022- January 2024

- Assisted with youth programs and activities, promoting a positive environment for children and teens.

- Engaged in organizing events and workshops to support the club’s mission.

- Provided mentorship and guidance to participants, fostering personal development.


Provincial Track Team

June 10-11 2025

- Supported coaching staff during training sessions and competitions.

- Helped organize events, ensuring smooth operations and athlete safety.

- Assisted in promoting team spirit and encouraging athletes to reach their potential.

- Ran some drills to make sure the athlete were warmed up for their events.

Timeline

Barista

Second Cup Cafe
09.2024 - Current

Crew Trainer

McDonald's Restaurant
06.2023 - 07.2024

Customer Service Cashier

McDonald’s
03.2022 - 06.2023

High School Diploma -

Bishop Mcnally

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Favour Chiso