Favour Chibuakum
Ottawa,ON
Summary
Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Makeup Studio Assistant
Kylluxebeauty.co
04.2020 - 01.2023
- Maintained all areas in neat and clean fashion.
- Learned how to operate Type equipment.
- Used Software to edit clips and graphics for dynamic final productions of Product.
- Stocked supplies and prepared items for use in live and taped recordings.
- Acted as assistant director during various types of recordings and taping procedures.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Kept accurate budgets with all expenses tracked and accounted for.
- Supervised studio staff for timely, accurate and high-quality task completion.
Front Desk Receptionist
Bisyl Hotel And Suit
09.2017 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected Type payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Bar Attendant
Bisyl Hotel And Suit
07.2017 - 09.2017
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
Basic Training Diploma - Customer Service Professional
Ingenium Concept Limited/National Customer Service
Nigeria 07.2023
Basic Training Diploma - Customer Service Management
Harde Business School
Lagos Nigeria 05.2023
Training - Cosmetology Studies
Makeup Byigho Academy
Nigeria 02.2019
Diploma - Physical Education
Delta State University
Nigeria 07.2017
Skills
- Cash Register Operations
- Operational Oversight
- Business Projections
- Disciplinary Action
- Front-End Operations
- Customer Feedback
- Resolving Conflicts
- Guest Satisfaction
Timeline
Makeup Studio Assistant
Kylluxebeauty.co
04.2020 - 01.2023
Front Desk Receptionist
Bisyl Hotel And Suit
09.2017 - 11.2018
Bar Attendant
Bisyl Hotel And Suit
07.2017 - 09.2017
Basic Training Diploma - Customer Service Professional
Ingenium Concept Limited/National Customer Service
Basic Training Diploma - Customer Service Management
Harde Business School
Training - Cosmetology Studies
Makeup Byigho Academy
Diploma - Physical Education
Delta State University
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