Favour Bart
Calgary,AB
Summary
Positive and dependable customer service professional with over 5 years of experience in fast-paced environments delivering exceptional support across email, phone, chat, and social media channels. Known for cheerful attitude, strong communication, and the ability to resolve issues with empathy and precision. Adaptable team player who thrives on collaboration and is passionate about building meaningful customer relationships. Technically skilled in CRM platforms, data entry, and multitasking in dynamic settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Advocate
DraftKings
11.2022 - 06.2025
- Delivered high-volume support across phone, email, and live chat with speed and precision.
- Fostered customer trust by providing clear, accurate, and empathetic resolutions.
- Escalated complex or suspicious activities in compliance with security protocols.
- Supported recurring inquiries through diligent follow-up and record-keeping.
- Acted independently while collaborating with internal teams for customer solutions.
Sales Representative
24-7 Intouch
Winnipeg
01.2019 - 10.2022
- Handled a range of customer queries, offering product-based solutions that increased retention and satisfaction.
- Built strong relationships through excellent communication and active listening.
- Consistently met KPIs while contributing to a collaborative and upbeat team culture.
- Used persuasive techniques to upsell and drive revenue growth.
Education
Bachelor of Arts - Psychology
University of Winnipeg
07-2023
High School Diploma -
Gloucester High School
01.2019
Skills
- Customer Communication
- Problem Solving
- CRM & Tools
- Reliability
- Adaptability
- Community Engagement
- Technical troubleshooting
- Customer service
- Conflict resolution
- Active listening
- Effective communication
- Product knowledge
- Data entry skills
Certification
- Customer Service Excellence – DraftKings
- Conflict Resolution Training – DraftKings
- First Aid CPR / AED Level C
Accomplishments
- Exceeded customer satisfaction and resolution time targets for 3 consecutive quarters.
- Recognized for initiative and consistent top-tier performance.
- Recommended for leadership track due to strong collaborative approach and communication skills.
Languages
English, Native
Timeline
Customer Advocate
DraftKings
11.2022 - 06.2025
Sales Representative
24-7 Intouch
01.2019 - 10.2022
Bachelor of Arts - Psychology
University of Winnipeg
High School Diploma -
Gloucester High School
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