Favour Bart
Calgary
Summary
Customer-focused professional with over 5 years of experience in high-volume inbound customer service and sales environments. Adept at taking initiative, solving problems proactively, and delivering tailored solutions that exceed customer expectations. Strong communication skills, both written and verbal, with a proven track record of independently managing tasks and driving results. Technically proficient in MS Office and CRM platforms. Looking to bring a solution-oriented mindset to a team that values ownership and quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Advocate
DraftKings
11.2022 - 04.2025
- Managed high-volume inbound customer inquiries via phone, live chat, and email, prompt and accurate resolutions.
- Provided tailored solutions to customer issues, to enhance service quality.
- Demonstrated strong problem-solving and decision-making skills to handle escalations effectively.
- Maintained compliance by escalating suspicious activities to the fraud team for investigation.
- Actively listened to customer needs and provided clear, empathetic communication to resolve concerns.
- Worked independently with minimal supervision, ensuring efficiency and productivity.
- Registered new clients into database.
Sales Representative
24-7 Intouch
01.2019 - 10.2022
- Handled inbound customer inquiries, offering solutions aligned with their needs to drive revenue.
- Effectively communicated product benefits and features to ensure customer satisfaction.
- Developed and maintained strong customer relationships, contributing to business objectives.
- Utilized persuasive communication techniques to recommend and close deals efficiently.
- Attended training sessions and department meetings to enhance service delivery skills.
- Managed friendly and professional customer interactions.
Education
Bachelor of Arts (B.A.) - Psychology
University of Winnipeg
01.2023
High School Diploma - undefined
Gloucester High School
01.2019
Skills
- Customer Service Excellence: Proven ability to build rapport, actively listen, and provide tailored solutions
- Call Handling & Communication: Strong verbal and written communication skills in handling inbound calls, live chat, and email
- Problem-Solving & Decision-Making: Quick thinker with the ability to resolve issues efficiently
- CRM & Technical Proficiency: Experience with Zendesk, MS Office (Word, Excel, Outlook), and customer relationship management systems
- Sales & Persuasion: Skilled in using sales techniques to enhance customer experience and drive revenue
- Time Management & Organization: Ability to prioritize tasks and manage workloads in a fast-paced environment
- Ability to Work Independently: Self-motivated with minimal need for supervision
Certification
- Customer Service Excellence Certification – DraftKings
- Conflict Resolution Training – DraftKings
- First Aid CPR / AED Level C
Accomplishments
- Consistently exceeded customer satisfaction targets through personalized service and active listening.
- Recognized as a top performer in achieving sales and customer service goals.
- Implemented process improvements that enhanced operational efficiency and customer experience.
Languages
English
Native or Bilingual
Timeline
Customer Advocate
DraftKings
11.2022 - 04.2025
Sales Representative
24-7 Intouch
01.2019 - 10.2022
High School Diploma - undefined
Gloucester High School
Bachelor of Arts (B.A.) - Psychology
University of Winnipeg
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