Favour Ali
Nursing Student
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Clinical Practice (Student)
University of Manitoba
Winnipeg, MB
01.2022 - 04.2022
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Managed 3 personal patients with help from my partner but helped with feeding and serving other patients during my clinical experience.
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes.
- Maintained clean, safe and well-organized patient environment.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained client medical history, medication information, symptoms and allergies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Customer Service Representative
TTEC
Winnipeg, MB
05.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained QA score of 95%.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Sales and Service Expert
VITONIA (TELUS)
Winnipeg, MB
03.2021 - 05.2021
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Handled 80 - 100 calls per day
Customer Service Representative
DSTV
PLATEAU , JOS
01.2019 - 05.2019
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained 80 - 100% customer satisfaction
Front Desk Receptionist
ALIMAI GLOBAL VENTURES
PLATEAU, JOS
01.2016 - 01.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Retrieved mail, packages and documents, promptly verifying receipt and arranging for pickup or transmittal.
- 100% customer satisfaction.
Education
Bachelor of Science - Nursing
University of Manitoba
Winnipeg, MB 01.2022 - Current
Certificate - French
ALLIANCE FRANCE
NIGERIA 01.2019 - 05.2018
No Degree - MEDICINE
AFE BABALOL UNIVERSITY
NIGERIA 08.2017 - 05.2018
High School Diploma -
FAITH ACADEMY HIGH SCHOOL
NIGERIA 09.2011 - 07.2017
Skills
- Report preparation
Baking, Cooking, Traveling/ Sight seeing, and Journaling
- Traveling and Journaling are things I grew up seeing my dad and mum do. They always made sure we kept memories of every trip we went on. We made a short summary of our trips which were then documented into a huge diary. This just made me cherish the opportunity I had growing up.
- Cooking and baking has always just been my calm place. My way of easing myself of stress and feeling the warmth and joy that food brings.
Timeline
Clinical Practice (Student)
University of Manitoba
01.2022 - 04.2022
Bachelor of Science - Nursing
University of Manitoba
01.2022 - Current
Customer Service Representative
TTEC
05.2021 - 01.2022
Customer Sales and Service Expert
VITONIA (TELUS)
03.2021 - 05.2021
Customer Service Representative
DSTV
01.2019 - 05.2019
Certificate - French
ALLIANCE FRANCE
01.2019 - 05.2018
No Degree - MEDICINE
AFE BABALOL UNIVERSITY
08.2017 - 05.2018
Front Desk Receptionist
ALIMAI GLOBAL VENTURES
01.2016 - 01.2019
High School Diploma -
FAITH ACADEMY HIGH SCHOOL
09.2011 - 07.2017
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