Alero Commey
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dev Hotel And Conference Centre
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Executive Administrative Assistant
Scope Limited
11.2022 - 12.2023
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Conducted research on industry trends, providing valuable insights to support strategic decisionmaking.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Customer Service Manager
Target Home Office
02.2018 - 11.2022
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Business Administration
The Polytechnic, Ibadan
Ibadan, Oyo State, Nigeria12.2007
Skills
- Information Security
- Call Management
- Complaint resolution
- Report Generation
- Data Entry
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Clerical Support
- Computer Proficiency
- Microsoft Office Suite
- Microsoft PowerPoint
- Multi-line phone talent
- Proofreading
- Filing
- Documentation
Timeline
Customer Service Representative
Dev Hotel And Conference Centre
03.2023 - Current
Executive Administrative Assistant
Scope Limited
11.2022 - 12.2023
Customer Service Manager
Target Home Office
02.2018 - 11.2022
Business Administration
The Polytechnic, Ibadan
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