Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Faviola Morales

Lindsay

Summary

Dedicated and personable professional with a strong track record of resolving issues efficiently and ensuring clients' needs and satisfaction. Skilled in communication, problem-solving, and maintaining a positive attitude in fast-paced environments. Consistent team player committed to building relationships with diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure. Supportive and focused team player with strong attention to detail. Committed to satisfying community needs, meeting office demands, and maintain professionalism in difficult situations. I have 14 years of clerical experience and answering a high-volume calls and in-person inquiries, and 6 years experience as a Sr. Site Coordinator.

Overview

13
13
years of professional experience

Work History

Clerical Assistant

LUSD
10.2024 - Current
  • Assist walk-in clients and maintain professionalism and appropriate boundaries with clients.
  • Attend all District, local, and in-house training and meetings.
  • Provide translation services to parents and outside agencies as necessary. Assist with written and verbal translation communication.
  • Provide support conducting home visits with case workers when necessary.
  • Maintain security and confidentiality and perform duties safely.
  • Support community outreach events as needed.
  • Provide Support to Families and link to appropriate resources/services.
  • Work cooperatively with staff, and attend and contribute to staff meetings, including communicating ideas for program development and improvement.
  • Manage daily office operations, ensuring efficient workflow and task prioritization.
  • Oversee inventory management of office supplies, and maintaining adequate stock levels.
  • Maintain confidentiality of sensitive client information while handling sensitive documents and communications.
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Produce high-quality documents, and spreadsheets using Microsoft Office Suite applications.
  • Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Perform other duties as assigned.

Account Clerk

City of Lindsay
01.2023 - 10.2024
  • Greet visitors and public, determine their needs and direct them to the appropriate personnel.
  • Answer emails and incoming calls in a professional manner and direct callers to the appropriate personnel.
  • Accept and process payments/Enter UUT receipts
  • Accounts Receivable/Track accounts receivable
  • Yard Sale Permits
  • Create new customer accounts
  • Open new water services
  • Create work orders
  • Verify meter reads
  • Filing/Operate office machines
  • Process refuse work orders
  • Update daily cash spread sheet for grand total deposit.
  • Monitored cash flow activity on a regular basis.
  • Mail processing, ensure mail gets distributed to the correct department.
  • Order Office Supplies.

Office Assistant

Kings Petroleum
05.2022 - 01.2023
  • Answer emails and incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Customer Service, cash handling/cc payments
  • Schedule deliveries
  • Communicate with drivers, make travel arrangements, and collect cash/checks from deliveries
  • Create new customer accounts
  • Accounts receivable
  • Create and enter work orders
  • Entering & billing invoices
  • Filing/Operate office machines
  • Collection calls on past due accounts
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.

Clinical Representative

Kaweah Health
10.2020 - 01.2022
  • Responsible for providing scheduling and navigation assistance to rural health care clinic patients
  • Supported streamline patient flow coordination
  • Provided excellent customer service
  • Ability to organize, multitask and data input skills
  • Assisted patients in requesting medications from Medical Assistants
  • Communicate with pharmacies regarding patient's medication needs
  • Communicate with after hour Doctor's when needed
  • Met quota of 70-100 calls per day.

Sr. Site Coordinator/Administrative Assistant

Randstad RIS
03.2012 - 10.2020
  • Work Closely with clients and assist with employee concerns
  • Implement, monitor and comply with company GMP's
  • Train employees regarding new laws and regulations regarding harassment, food safety, or OSHA requirements
  • Fill out, submit, and investigate Workers Comp Claims
  • Support site safety programs and SOP's Safe Operating Procedures
  • Staff multiple sites with qualified employees as requested daily
  • Process timecards and issue paychecks
  • Set up Direct Deposit information and assist in updating W4's
  • Monitor and respond to unemployment claims and attend client, employee hearings
  • Issue Disciplinary write ups and conduct work performance discussions
  • Enter employee data and confidential information
  • Assist with setting up light duty assignments for injured employees.
  • Conducted Compliance Audits RE: I9's GMP's and Orientation forms
  • Responsible for building and maintaining partnership with, through in person visits.
  • Filing/Keep records of applications
  • Employment verification forms
  • Submit PSL
  • Order office supplies

Education

No Degree - Bachelor's of Social Work

UMASS Global
Online/Full-Time
12-2026

Some College (No Degree) -

Porterville College
Porterville, CA

High School Diploma -

Lindsay High School
Lindsay, CA
06-2004

Skills

  • Bilingual
  • Excel/Word
  • Data Entry
  • Self-Directed
  • Customer Service
  • Strong Interpersonal Skills
  • Workload Management
  • Maintaining Records
  • Mail Processing/Distribution
  • Supply Ordering
  • Office Administration
  • Appointment Scheduling
  • Spreadsheet Management
  • Operate Office Equipment
  • Establish and maintain relationships with staff and community
  • Maintain workload priorities and follow instructions without supervision
  • Verbal and written communication
  • Multi-Line Phone Systems
  • Confidentiality understanding
  • Complex Problem-Solving
  • Data Verification
  • Travel Arrangements
  • Organization
  • Prioritization and time management
  • Payment management
  • Time card processing
  • Fast Learner/Adaptable
  • Scheduling and calendar management
  • Microsoft office

References

  • Adrian Bosquez, Randstad Operations Manager, (559)719-9410
  • Juana Espinoza, Financial Specialist, (559)920-0021
  • Liliana Fernandez, Teacher, (559)310-2718

Languages

Spanish
English
Native or Bilingual

Timeline

Clerical Assistant

LUSD
10.2024 - Current

Account Clerk

City of Lindsay
01.2023 - 10.2024

Office Assistant

Kings Petroleum
05.2022 - 01.2023

Clinical Representative

Kaweah Health
10.2020 - 01.2022

Sr. Site Coordinator/Administrative Assistant

Randstad RIS
03.2012 - 10.2020

Some College (No Degree) -

Porterville College

High School Diploma -

Lindsay High School

No Degree - Bachelor's of Social Work

UMASS Global

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Faviola Morales