Fauziyatu Ali
Thorold
Summary
I am a focused, innovative, detail-oriented and passion-driven professional, with a critical and progressive mindset, seeking to utilize my outstanding communication, research, and interpersonal skills to provide the best service, and maximize productivity for the organization I seek to serve.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADVISOR
Tucows
04.2022 - Current
- Served as first point of contact for incoming technical service calls and emails
- Stayed abreast of latest software developments to enhance job knowledge
- Reviewing orders to identify and prevent fraudulent domain orders
CLAIMS ADJUSTER (ACCIDENT BENEFIT-BODILY INJURY)
CAA
08.2022 - 04.2023
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
- Obtained necessary information to complete proper evaluation of injury claims
- Identified and obtained evidence to ascertain claim value
- Investigation, evaluation, negotiation and settlement and administration of all accident benefit claims Handle MIG and non-MIG files
PROVINCIAL VACCINE CONTACT CENTER AGENT
Ontario Ministry Of Health
04.2021 - 12.2021
- Issued Vaccine certificates to eligible clients
- Navigated multiple computer systems and applications and utilized search tools to find information
- Managed appointment bookings for COVID-19 vaccines
- Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.
GRADUATE TEACHING ASSISTANT
Brock University
09.2017 - 08.2021
- Lead seminars for first year students in the Department of Political Science and the Center for Canadian Studies
- Evaluated and graded examinations, assignments and papers and record grades
- Served as a liaison between faculty members and students, addressing concerns and facilitating resolution of issues promptly.
- Managed a classroom of diverse learners, implementing differentiated instruction strategies to meet individual student needs.
RESEARCH ASSISTANT
Brock University
12.2019 - 09.2020
- Reviewed the MA Program in Popular Culture at Brock University
- Compared the program with over 20 similar programs across Canada
- Conducting market research across various Universities, specifically at the Departments of Communication and Popular Culture
- Used advanced analytical software to analyze data sets
VICE PRESIDENT, GRADUATE STUDENTS
Brock University, CUPE 4207
05.2018 - 08.2020
- Served as the point of contact for graduate students at Brock University
- Created and executed tactical plans on ensuring that graduate students are equipped with information regarding work at Brock University
SENIOR RESEARCH ASSISTANT
Parliament House
12.2016 - 08.2017
- Conducted research and analysis of major issues facing various constituencies
- Research on activities related to policy discussions to be deliberated on the floor of parliament
- Schedule meetings between Members of Parliament and constituents
- Generated and analyzed research data using statistical software packages
- Enhanced research quality by implementing rigorous data collection and analysis methods.
- Established strong partnerships with external collaborators for expanded access to resources and expertise.
Education
Graduate Certificate - Project Management
Centennial College
Scarborough06.2025
Master of Arts - Canadian American Studies
Brock University & University At Buffalo
St. Catharines, ON12.2021
Master of Arts - Political Science (Public Policy)
Brock University
St. Catharines, ON09.2020
Bachelor of Arts - Political Science
University of Ghana
Accra10.2018
Skills
- Data Analysis
- Advanced Computer Skills
- Strong Communication and Interpersonal Skills
- Sourcing and Compiling Information
- Fact-Finding
- Research Ethics Training Certificate
- Instructional Skills Certificate
- Statistical Package for the Social Sciences (SPSS) Certificate
Certification
- Research Ethics Training Certificate
- Instructional Skills Certificate
- Statistical Package for the Social Sciences (SPSS) Certificate
Publications
- Multiculturalism, Neoliberal Education Policies and its Effect on the Black Youth in Ontario Schools, Fauziyatu Ali, 12/01/20
- Education Policy in Ontario Schools: from Mike Harris to Dalton McGuinty (Paper), Fauziyatu Ali, 03/01/18, CrossBorder Conference, St Catharines, ON, Canada
- Towards Universal Health Coverage: A multiple streams explanation to the community based health insurance (CBHIS) of Rwanda, Fauziyatu Ali, 05/01/18, Poster presentation, St Catharines, ON, Canada
Awards
- Student Research Award, Brock University
- Distinguished Graduate Student, 2021 Year Group - Canadian-American Studies
- First Class Standing, University of Ghana, 2016
Timeline
CLAIMS ADJUSTER (ACCIDENT BENEFIT-BODILY INJURY)
CAA
08.2022 - 04.2023
ADVISOR
Tucows
04.2022 - Current
PROVINCIAL VACCINE CONTACT CENTER AGENT
Ontario Ministry Of Health
04.2021 - 12.2021
RESEARCH ASSISTANT
Brock University
12.2019 - 09.2020
VICE PRESIDENT, GRADUATE STUDENTS
Brock University, CUPE 4207
05.2018 - 08.2020
GRADUATE TEACHING ASSISTANT
Brock University
09.2017 - 08.2021
SENIOR RESEARCH ASSISTANT
Parliament House
12.2016 - 08.2017
Graduate Certificate - Project Management
Centennial College
Master of Arts - Canadian American Studies
Brock University & University At Buffalo
Master of Arts - Political Science (Public Policy)
Brock University
Bachelor of Arts - Political Science
University of Ghana
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