Faustina Nwosu
247 Glendower Circuit, Scarborough,Ontario
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
16
16
years of professional experience
Work History
Cashier
No Frills Grocery
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
Human Resources Administrative Officer
Brightfields International College.
08.2015 - 07.2022
- Organized company training and staff coaching and made recommendations to employee for internal training to target decreasing professional skill deficits.
- Built solid team for organization by recruiting diverse candidates and encouraging current employees to engage in professional development training.
- Conducted performance reviews, providing feedback and scores to each individual employee maintaining records of results.
- Corrected and updated personnel records, reflecting modifications such as internal job transfers, salary changes, and position status.
- Assisted employees with completion of Healthcare compensation plan designs and retirement packages.
Human Resources Assistant
Pan Atlantic University
04.2013 - 05.2015
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated itineraries and scheduled appointments for human resources staff.
Customer Service Representative
Guaranty Trust Bank
08.2007 - 12.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reduced traffic on inquiry queue by 50%
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Graduate Certificate - Human Resource Management
Niagara College, Toronto.
Toronto, ON05.2023
Bachelor of Science - Mass Communication
University of Nigeria.
Nsukka, Nigeria.08.2012
Skills
- Restocking
- Quality Control Analysis
- Customer Service Excellence
- Coin and Currency Counting
- Payments Posting
- Service-Orientation
- Liquor Law Compliance
- Cash Management
- Complex Problem-Solving
Timeline
Cashier
No Frills Grocery
05.2023 - Current
Human Resources Administrative Officer
Brightfields International College.
08.2015 - 07.2022
Human Resources Assistant
Pan Atlantic University
04.2013 - 05.2015
Customer Service Representative
Guaranty Trust Bank
08.2007 - 12.2010
Graduate Certificate - Human Resource Management
Niagara College, Toronto.
Bachelor of Science - Mass Communication
University of Nigeria.
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