Faustin kagabo
Halifax,Province
Summary
Dynamic supervisor with a proven track record at Go For Medical Health and Services, enhancing staff skills through targeted training and fostering teamwork. Adept at problem-solving and improving customer satisfaction, I excel in fast-paced environments, demonstrating strong organizational abilities and effective communication. Committed to achieving organizational goals and employee development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SUPERVISER
GO FOR MEDICAL HEALTH AND SERVICES
03.2020 - 11.2023
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Customer Care Service
KINGFAISAL HOSPITAL
03.2018 - 01.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Customer Care Service
Serena Hotel
01.2015 - 02.2018
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Education
GED -
ABM COLLEGE
Calgary, AB01-2026
BBA - Accounting
KIGALI INDEPENDENT UNIVERSITY
KIGALI RWANDA12-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Complex Problem-solving
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
- Adaptability
- Team collaboration
Languages
English
Full Professional
French
Full Professional
Certification
- Nova scotia BEST service excellence Novascotia tourism human resource council - September 2024
- canadian centre for occupational health and safety-March 2024
- Safecheck workplace safety -March,2024
- First Aid and CPR-March,2024
- Food handler -April,2024
- Client service worker program 2024 at Solutions learning centre
- Clean it Right training for the Tourism,hospitality and retail industry
Timeline
SUPERVISER
GO FOR MEDICAL HEALTH AND SERVICES
03.2020 - 11.2023
Customer Care Service
KINGFAISAL HOSPITAL
03.2018 - 01.2020
Customer Care Service
Serena Hotel
01.2015 - 02.2018
GED -
ABM COLLEGE
BBA - Accounting
KIGALI INDEPENDENT UNIVERSITY
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