Faustin Gashabuka
Montreal,QC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BeyondTrust
09.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Entry Clerk
BmTechnolgies
12.2022 - 08.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
High School Diploma -
Fenway High School
Boston06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Languages
French
English
Timeline
Customer Service Representative
BeyondTrust
09.2023 - 01.2025
Data Entry Clerk
BmTechnolgies
12.2022 - 08.2023
High School Diploma -
Fenway High School
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