Summary
Overview
Work History
Education
Skills
References Available
Languages
Certification
Timeline
Generic

Fatima Abdi

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

2
2
years of professional experience
2
2
Certification

Work History

Housekeeping Supervisor

Armark
08.2023 - 11.2023
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Maintained required records of work hours, budgets and payrolls.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored new staff on cleaning and safety protocols.

Customer Service Representative

Walmart Supercentre
05.2022 - 11.2022
  • Support customers by answering product and membership service questions
  • Deal with customer feedback and general inquiries
  • Give customers service information including product and membership details
  • Process service and return transactions at the register in alignment with company's customer satisfaction guarantee
  • Accept payment for goods, make change, and issue receipts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

High School Diploma -

Metro High School
Edmonton, AB
02.2024

Skills

  • Punctual
  • Good customer service skills
  • Flexibility
  • Hospitality
  • Detailed oriented
  • Dedicated/Hardworking
  • Customer Relationship Management
  • Decision-Making
  • Employee Training and Development
  • Employee performance evaluation
  • Team Coordination
  • Equipment Maintenance
  • Performance Assessment
  • Work Inspection
  • Stock Planning

References Available

True

Languages

English
Full Professional
Arabic
Professional Working

Certification

First AID CPR & AED certification

BSL certification

Timeline

Housekeeping Supervisor

Armark
08.2023 - 11.2023

Customer Service Representative

Walmart Supercentre
05.2022 - 11.2022

High School Diploma -

Metro High School
Fatima Abdi