Fatumah Uwineza
Toronto,ON
Summary
Dynamic office assistant with a proven track record at Dr. Arnold Goldman Podiatry Clinic, enhancing patient care and office efficiency. Expert in patient scheduling and claims processing, with a keen attention to detail and problem-solving skills. Successfully reduced patient wait times by 30% through effective workflow improvements and proactive communication.
Overview
10
10
years of professional experience
Work History
Student Intern at Daycare
Le Petit Chaperon Rouge
05.2025 - Current
- Collaborated with team members to create a positive classroom environment.
- Supported daily operations by managing materials and resources efficiently.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Sorted and organized files, spreadsheets, and reports.
Doctor's Office Assistant
Dr. Arnold Goldman Podiatry Clinic
11.2022 - 03.2023
- Managed patient scheduling and maintained appointment calendars for optimal office efficiency.
- Assisted with patient intake procedures, ensuring accurate collection of medical histories and insurance information.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented office protocols that improved patient flow and reduced wait times significantly.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Proactively addressed potential issues by identifying areas for improvement within the office workflow and implementing necessary changes.
- Improved patient waiting times by effectively coordinating doctor schedules and booking appropriate appointment durations.
- Ensured smooth daily office functioning with diligent handling of administrative tasks such as answering phone calls, managing correspondence, and ordering supplies.
- Promoted a welcoming atmosphere for patients by maintaining a clean and organized reception area at all times.
- Facilitated timely insurance claims processing by accurately verifying patient insurance information and submitting necessary paperwork.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Office Assistant
Bee Clean Building Maintenance
09.2015 - 10.2022
- Assisted in daily office operations, ensuring smooth workflow and organization.
- Maintained accurate records and files for easy retrieval and reference.
- Supported team members with administrative tasks to enhance productivity.
- Coordinated office supplies inventory and performed regular restocking tasks.
- Utilized software tools for data entry, document preparation, and communication.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Diploma - Early Childhood Education
St.Lawrence College
Kingston, ONGED - Academic Upgrading
Seneca College
North York, Ontario 09.2020
Skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Computer
- Office administration
- Patient charting
- Phone and email etiquette
- Verbal and written communication
- Front desk management
- Active listening
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Student Intern at Daycare
Le Petit Chaperon Rouge
05.2025 - Current
Doctor's Office Assistant
Dr. Arnold Goldman Podiatry Clinic
11.2022 - 03.2023
Office Assistant
Bee Clean Building Maintenance
09.2015 - 10.2022
Diploma - Early Childhood Education
St.Lawrence College
GED - Academic Upgrading
Seneca College
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