Fatuma Polleh
Calgary,AB
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Mama Jackie's House
01.2019 - 12.2020
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Arts - Mass Communication
Africa Nazarene University
Nairobi ,Kenya10.2015
Skills
- Staff Supervision
- Managing Deliveries
- Employee Scheduling
- Monitoring Food Preparation
- Cost Estimation
- Critical Thinking
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Assistant Manager
Mama Jackie's House
01.2019 - 12.2020
Bachelor of Arts - Mass Communication
Africa Nazarene University
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