Fatuma Osman
Red Deer,AB
Summary
Compassionate Personal Support Worker candidate with hands-on experience in child care and strong personal care skills. Committed to enhancing clients' quality of life through dedicated support and adherence to safety protocols, including CPR and First Aid certifications. Currently completing a Personal Support Worker Certificate, integrating practical experience with certified training to provide high-quality, empathetic care. Compassionate Personal Support Worker with practical experience in child care and a focus on enhancing children's well-being. Strong adherence to safety protocols, including CPR and First Aid certifications, ensures high-quality care. Currently completing a Personal Support Worker Certificate, integrating hands-on skills with formal training.
Overview
3
3
years of professional experience
Work History
Babysitter
Private Family
Ottawa, Canada
01.2024 - 02.2025
- Provided attentive care for children aged 3 to 5 in a safe, nurturing environment.
- Facilitated daily routines including meals, hygiene, and playtime activities to promote children's independence and well-being.
- Encouraged early childhood development through interactive games and educational activities, fostering cognitive and social skills.
- Ensured clean and organized space, prioritizing children’s comfort and safety.
- Communicated regularly with parents to provide updates on routines and behavior.
Warehouse Worker
AMAZON
Ottawa, ON
09.2023 - 01.2024
- Operated forklifts and pallet jacks to facilitate timely product movement.
- Received and inspected incoming shipments for quality and accuracy.
- Sorted and organized products to optimize warehouse space and accessibility.
- Picked and packed customer orders following company standards.
- Maintained clean and safe work environment adhering to safety protocols.
- Trained new employees on warehouse procedures and safety practices.
- Conducted regular stock checks to support accurate inventory management.
- Collaborated with team members to streamline workflow processes.
- Organized warehouse space for efficient storage of products.
Receptionist
HOLIDAY INN
Ottawa, Ontario
03.2022 - 09.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Greeted and welcomed guests with a friendly, professional demeanor.
- Answered phone calls, addressed inquiries, and directed calls to ensure efficient communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained accurate guest records in hotel management software to support seamless operations.
- Assisted guests with reservations, providing information on hotel amenities.
- Handled guest complaints professionally, escalating unresolved issues to management for timely resolution.
Education
Personal Support Worker Certificate -
Algonquin Careers Academy
Ottawa, ON09-2025
High School Diploma -
Gloucester High School
Ottawa, ON05-2025
Standard First Aid & CPR - Level C -
Algonquin College
Ottawa01-2025
Skills
- Early childhood education
- Childcare techniques
- Child development
- Behavior management
- CPR certified
- Basic first aid
- Special needs expertise
- Organizational skills
- Family communication
- Patience and empathy
- Inventory management
- Customer service
- Time management
- Problem-solving
- Effective communication
- Responsible driver
References
Available upon request.
Languages And Interests
Fluent in English and Arabic, Conversational in Amharic, Native speaker of Afar, Strong interest in caregiving for both elderly individuals and children, Passionate about helping others, building connections, and making a difference in people's lives
Key Skills And Attributes
- Childcare (ages 3–5)
- Personal care assistance
- Patience and empathy
- CPR and First Aid Certified
Timeline
Babysitter
Private Family
01.2024 - 02.2025
Warehouse Worker
AMAZON
09.2023 - 01.2024
Receptionist
HOLIDAY INN
03.2022 - 09.2023
Personal Support Worker Certificate -
Algonquin Careers Academy
High School Diploma -
Gloucester High School
Standard First Aid & CPR - Level C -
Algonquin College