FATU MANSARAY

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
• Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
• Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Delivered high standard of holistic care to patients to promote equality and dignity.
• Supported patients'' physical therapy goals through guided exercises and range of motion activities.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Administered medication

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Responded to customer calls and emails to answer questions about products and services
• Resolved concerns with products or services to help with retention and drive sales
• Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
• Maintained and managed customer files and databases
• Boosted sales revenue by skillfully promoting diverse service options
• Collected customer information and analyzed customer needs to recommend potential products or services
• Provided primary customer support to internal and external customers
• Used Software to prepare memos, correspondence and reports
• Answered customer telephone calls promptly to avoid on-hold wait times
• Updated account information to maintain customer records
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Ensure service stations are adequately stocked
• At all times to be aware of and practise good customer service
• Assisting the guest in any way which does not adversely affect other customers
• Follow all Health & Safety procedures and be familiar with emergency protocols
• Be continually aware of and maintain the highest standards of personal hygiene and dress
• Attend meetings and training courses as required
• Any other duties as assigned
• Personal Care Assistants' duties include mobility support, assisting with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare
• In addition, they may be responsible for housekeeping duties such as cooking, cleaning, washing clothes and dishes and running errands
• Providing emotional support to individuals and their families
• Providing practical support for individuals and their families, such as helping with household tasks, personal care, and paperwork
• Supporting and monitoring their healthcare needs, including administering medication and temperature checks
• Supporting them to pursue hobbies and interests
• Supporting the learning of new skills or gaining employment
• Teaching life skills, such as budgeting and paying bills
• Helping with everyday tasks such as meal preparation, writing a shopping list, going shopping, or maintaining their housing tenancy
• Helping them to access community facilities and be included in community groups
• Understanding their communication needs and adapting your communication to each individual, e.g
• Sounds, tones, body language
• Working with other professionals, such as doctors and therapists, to ensure consistency of support
• Analysing an individual's needs and drawing up a focused support plan
• Becoming both a role model and companion to the individual and uncovering shared interests, such as hobbies and outings.

• Ensure service stations are adequately stocked
• At all times to be aware of and practise good customer service, assisting the guest in any way which does not adversely affect other customers
• Follow all Health & Safety procedures and be familiar with emergency protocols
• Be continually aware of and maintain the highest standards of personal hygiene and dress
• Attend meetings and training courses as required
• Any other duties as assigned
• Personal Care Assistants' duties include mobility support, assisting with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare
• In addition, they may be responsible for housekeeping duties such as cooking, cleaning, washing clothes and dishes and running errands
• Providing emotional support to individuals and their families
• Providing practical support for individuals and their families, such as helping with household tasks, personal care, and paperwork
• Supporting and monitoring their healthcare needs, including administering medication and temperature checks
• Supporting them to pursue hobbies and interests
• Supporting the learning of new skills or gaining employment
• Teaching life skills, such as budgeting and paying bills
• Helping with everyday tasks such as meal preparation, writing a shopping list, going shopping, or maintaining their housing tenancy
• Helping them to access community facilities and be included in community groups
• Understanding their communication needs and adapting your communication to each individual, e.g
• Sounds, tones, body language
• Working with other professionals, such as doctors and therapists, to ensure consistency of support
• Analysing an individual's needs and drawing up a focused support plan.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Handled customer inquiries and suggestions courteously and professionally
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Updated account information to maintain customer records.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
• Restocked room supplies such as facial tissues for personal touch with every job
• Disposed of trash and recyclables each day to avoid waste buildup
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Responded to requests from patrons for linens and toiletries
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
• Washed and put away kitchen dishes, utensils and glassware.

• Loaded, unloaded, and moved material to and from storage and production areas
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
• Checked packages and merchandise for damage and notified vendors
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
• Cleaned and maintained warehouse in compliance with OSHA safety standards
• Consistently lifted materials weighing as much as Number pounds
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Performed general housekeeping and cleaning tasks
• Operated forklift to safely move and safeguard stock and supplies in warehouse
• Collaborated with various departments to manage timely delivery of orders and avoid delays
• Unpacked and repacked items in different quantities and configurations for shipment.

• Served food and beverages promptly with focused attention to customer needs
• Cultivated warm relationships with regular customers
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Maintained clean and organized dining areas to uphold restaurant hygiene standards
• Resolved customer complaints promptly and professionally to maintain positive reputation
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
• Promoted mental health awareness within the community through educational workshops and presentations at local events.

• Developed rapport to create safe and trusting environment for care
• Assisted disabled clients to support independence and well-being
• Administered medication as directed by physician
• Monitored progress and documented patient health status changes to keep care team updated
• Supervised daily activities and provided assistance to staff
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
• Traveled to clients' homes to complete healthcare services and promote continuity of care
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
• Followed nutritional plans to prepare optimal meals
• Monitored client health by performing routine pulse, temperature and blood pressure checks
• Assisted with daily living activities, running errands, and household chores
• Provided compassionate and patient-focused care to cultivate well-being.