FATOU NDEYE BANGOURA
Montreal
Summary
Recent graduate with a Master’s degree in Human Resources and a strong background in hospitality and customer service. Experienced in guest services, reservations, and event coordination, with a solid foundation in personnel management. Highly organized, adaptable, and professional, with excellent communication, teamwork, and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Hostess
Westin Mont-Tremblant
11.2024 - 01.2025
- Receptionist
- Take orders and reservations via email
- Resolve customer complaints
- Escort guests to their tables
Legal Assistant
National Lottery of Guinea (LONAGUI)
06.2021 - 12.2023
- Draft, review, and proofread legal letters and documents
- Process correspondence
- Develop and implement work procedures
- Take notes during management meetings
- Prepare meeting minutes
Customer Service Representative
Bank for Commerce and Industry of Guinea
06.2014 - 06.2020
- Respond to customer inquiries
- Resolve account discrepancies
- Inform clients about banking products and services
- Process payments and transactions
Call Center Agent
Orange Guinea
09.2012 - 12.2012
- Respond to customer requests
- Forward complaints to relevant departments
- Enter customer data
Education
Master’s Degree - Public Administration (HR specialization)
RH
Montreal, QC07-2025
English Language Certificate - English Language
Job 2
Insert01.2021
Bachelor’s Degree - Business Law
Kofi Annan University of Guinea
High School Diploma -
Skills
- Organization and attention to detail
- Oral communication
- Sense of responsibility
- Motivation and dynamism
- Ability to achieve objectives
- Problem-solving
- Customer service
- Patience and empathy
Hobbies and Interests
- Reading
- Community involvement
- Travel
- Music
- Board games
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Hostess
Westin Mont-Tremblant
11.2024 - 01.2025
Legal Assistant
National Lottery of Guinea (LONAGUI)
06.2021 - 12.2023
Customer Service Representative
Bank for Commerce and Industry of Guinea
06.2014 - 06.2020
Call Center Agent
Orange Guinea
09.2012 - 12.2012
Bachelor’s Degree - Business Law
Kofi Annan University of Guinea
High School Diploma -
Master’s Degree - Public Administration (HR specialization)
RH
English Language Certificate - English Language
Job 2