FATOUMATTA MARONG

Experienced technical troubleshoot Supporter with over3 years working experience in the telecommunication/ IT sector. Knowledgeable in managing customer complaints with a friendly and optimistic approach. Possess strong problem-solving skills and proficiency in various tools including Office365, Word, Windows, Linux, and more. Known for providing excellent customer service and resolving technical issues efficiently and effectively.

• Achieved a98% customer satisfaction rating for the last quarter of2022
• Successfully resolved95% of technical issues within the company's targeted timeframe.

• Provided technical support to customers via phone, email, and chat
• Diagnosed and resolved technical issues related to software, hardware, and network connectivity
• Escalated complex issues to appropriate teams and followed up on resolution
• Managed and updated tickets using Jira and Zendesk
• Assisted with testing and deployment of new software updates
• Record and input data through Microsoft excel.
• Overseeing/ appropriate documentation of special requests or orders from clients and sending to appropriate fulfilling departments.
• Providing solutions to clients UI errors.